Assistant Vice President

Mashreq Global Services

15 - 20 years

37 - 45 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 day ago| Platform:

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Skills Required

computer science automation linux production support machine learning agile incident management windows wps information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for managing and leading the production support and delivery of the payment applications.
The role delivers information technology solutions to fulfill business and functional requirements.
Responsible for the conversion of business requirements to technical specifications, delivery and post implementation maintenance activities.
Responsible for 100% system availability and provide solution as per defined SLA.
Requirement gathering, Functional specification and review, Project Plan, Testing plan, product walkthrough and implementation.
Responsibilities include interaction with business users, vendors, Technology stakeholders, periodic status updates and people management including mentoring the team and delivering unique service by providing high quality support.

Member of the development/implementation team (offshore) working on assigned tasks, project activities and IT initiatives in a collaborative environment.
Co-ordinates with members and other functional teams and provides oversight for deliverables from offshore.
Work with team members participating in shadowing and training activities.
Adhere to information controls and security frameworks/procedures, including change and incident management process.
Provide general administrative support to the team, including meetings, knowledge transfer and activity reporting.
Ability to break down complex issues and identify the most important and relevant information and options.
Ability to present and discuss problems with others toward permanent solutions.
Investigate and understand the cause of defects raised.
Interpret, understand, and resolve user support issues.
Ability to perform root cause analysis.
Recommend solutions to system or process obstacles.
15+ years of experience in Design, Development, integration and implementation of payment products and projects.
Excellent knowledge on cross border and local payment products and market infrastructure.
Exposure to payment market infrastructure and capabilities in middle east.
Good understanding about emerging payment landscape and capability build up.
Working exposure to payment architecture, interfaces landscape and operational aspects at least within a mid-sized bank.
Experience with Oracle OBPAY Payment hub integration and implementation.
Experience with various payment gateway used globally and locally in middle east to connect to payment infrastructure for cross boarder and local payment SWIFT, SAA, GPI, BUNA, Regional RTGS (Global), UAEFTS, DDS, IPI, RTGS, NEFTS, IMPS, BH RTGS, KNPS, QIPS, QATCH, WPS (local payment gateway examples).
Worked on payment digitization and automation initiatives. Ability to apply robotic automation, AI and Machine Learning solutions to digitize and automate payment processing.
Ability to Design systems for 100% automated operations.
Ability to build and operate enterprise-wide payment data mart with support from data team.
Knowledge of payments market wide regulations, compliance and sanction requirements.
Experienced in Cheque clearing systems.
Ability to design, architect systems and solutions from scratch
Ability to work on Windows / Linux / Oracle / SQL / MQ / API Gateway / Microservices / DevOps etc.
Experienced in Cloud based technologies and implementations, especially MS Azure.
Ability to work in a dynamic / multi-tasked environment. Worked on agile environment and ability to lead Payments as a Chapter.
Computer science / applications engineering degree or equivalent.

Manage a diversified team of professionals who are responsible for payment applications support and delivery.
Effectively manage vendors responsible for application stability
Responsible for achieving agreed SLA
Provide functional /technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
Review and evaluate business requirements to provide recommended solutions.
Analysis of functional requirement change impact to existing systems.
Presenting technical solutions in Probe meetings Prepare/verify production transfer documentation.
Responsible for aligning IT strategy with business strategy.

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