Assistant Vice President

Basic Function

Role

• Capacity Planning
• Adherence to Service Levels
• Revenue Realization
• Profitability
  

Essential Functions

• Formulation and execution of capacity and staffing plans based on medium term business forecast
• Negotiating and finalizing SLA’s with the Client - contract negotiation
• Implementing revenue and cost plans
• Establishing a review/ reporting mechanism with the Client
• Developing and approving incentive plans
• Identify and champion improvement projects
• Review the progress of attrition action plans and check effectiveness
• Provide leadership to team of Managers, Asst. Managers and Executives
• Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
  

The Performance Parameters Include

• Client satisfaction
• Revenue and costs
• Process Improvement
• Employee satisfaction
• Attrition management
  

Primary Internal Interactions

• VP Operations.
• HR & Training (Recruitment, HR & Training)
• Migrations Team
• Facilities
• Technology
• Process Leadership
• BD and Marketing
  

Client Interactions

Primary External Interactions

• Business owners
• Procurement governance
• Work Force Management team