Assistant Vice President, Auto Liability Operations

Genpact is a global professional services and solutions firm that aims to deliver outcomes that shape the future. With over 125,000 employees across 30+ countries, we are characterized by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the role of Assistant Vice President, Auto Liability Operations. In this position, you will be tasked with overseeing operations delivery for the BrightClaim Insurance team, a Genpact-owned company that provides solutions for insurance companies in various areas such as daily and catastrophe claims, contents services, flood claims, and auto and liability claims. Your responsibilities will include managing the Insourcing team for content services based in Noida. This team plays a crucial role in determining total claim amounts and providing accurate pricing research for all household contents/items associated with insured losses under Homeowner insurance policies. As the Assistant Vice President, you will be expected to ensure the team meets all client SLAs, build strong relationships with our US teams, drive compliance, and enhance people engagement practices. Additionally, you will lead significant value impact projects for our US teams and clients. Key Responsibilities: - Drive transformation projects focusing on operations, digital asset implementation, standard methodologies framework, case studies, and benchmarking to enhance process efficiency and effectiveness. - Engage with customers to address improvement areas and understand their needs effectively. - Provide direction and coaching to the operations team, promote a learning culture, and ensure goal delivery. - Align with customer goals, consistently deliver on commitments, and proactively mitigate risks. - Build impactful customer relationships, improve Net Promoter Score, maintain existing business, and drive revenue growth. Qualifications: Minimum qualifications: - Understanding of the US P&C Insurance Industry, Auto products, and experience in managing Auto Liability operations. - Strong operating skills in people management, client management, and basic operations. - Knowledge of digital technologies such as RPA, Gen AI, and AWS tools. - Ability to prioritize effectively, manage multiple tasks, and oversee multiple geographies with cultural sensitivity. - Strong negotiation, facilitation, influencing, and consensus-building skills. - Excellent verbal and written communication skills, including the ability to interact confidently with senior leadership. - Experience in evaluating business opportunities and driving performance improvement using lean six sigma framework. - Ability to propose solutions based on client needs and manage engagement staffing levels. Preferred qualifications: - Master's degree in any stream except technical. - Certification in Insurance (e.g., IIA). If you are a dynamic professional with a passion for driving operational excellence and delivering exceptional service in the insurance industry, we invite you to apply for the Assistant Vice President, Auto Liability Operations role at Genpact.,