Assistant Team Leader

5 years

2 - 8 Lacs

cochin

Posted:1 hour ago| Platform: GlassDoor logo

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Skills Required

coordination support service drive reporting communication management escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Manage and oversee assigned client accounts, serving as the primary point of contact for case coordination and communication.
Support and guide team members, ensuring adherence to company quality standards and service delivery processes.
Monitor team performance, provide constructive feedback, and collaborate with internal stakeholders to drive continuous improvement.
Identify opportunities to enhance client experience through value-added services and process efficiencies.
Handle escalations effectively by conducting root cause analyses and implementing corrective measures.
Ensure accurate and timely reporting and professional communication across all client interactions.

Requirements

Bachelor’s degree or equivalent.
Minimum 5 years of experience in client account management with team-handling exposure.
MS office skills.
Strong communication and stakeholder management skills.
Demonstrated ability in quality control, process improvement, and escalation management.
Ability to manage multiple priorities in a fast-paced environment.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person

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