Assistant Store Manager

Larn Learning Solutions

2 - 6 years

4 - 8 Lacs

kochi thrissur kozhikode thiruvananthapuram

Posted:16 hours ago| Platform:

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Skills Required

ticketing team management performance management training need analysis customer service sales process merchandising counselling monitoring auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for Assisstant Store Managers across multiple cities.
Competencies: Strong Process & Result Orientation, Good Planning, Organising & Execution Skills, People and Team Management ability, Customer Focus, Good Communication &Interpersonal Skills, Basic Financial/ Commercial understanding

Roles & Responsibilities

Customer Service:

Ensure 100% sales process implementation and compliance
Ensure all customers are attended to appropriately and timely resolution of customer escalations.
Daily review & follow up on complaints & resolution as per predefined SLA & TAT
Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback

Process:

Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventions
Gaps identified in the Internal Audits to be fixed and complied to

Performance Management & Review:

Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory
Drive sales and conversion to achieve store targets and improve store performance on all KPIs
Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action
Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning

People Management:

To ensure adequate manpower at all times
Do a training need analysis and accordingly plan trainings along with the Cluster trainers.
Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees
Lead & ensure 100% compliance on people processes
Track performance of all team members and recognizes best performers on an on-going basis

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