Assistant Quality Analyst

Urgent Hiring for

Experience

CTC

Notice

Working days & shift

Qualification : Any graduate.

Interested candidates can share their resume below mention mail id :

harshita.sen@tdcx.com or 9098529507

Who are we looking for?

• Minimum Bachelors Degree / Post Graduation in any field is required
• At least 2 years related work experience within FinTech Industry
• Strong communication and interpersonal skills
• Exposure to a strong customer-oriented environment must be Customer experience oriented.
• Excellent presentation skills & training delivery, with knowledge of various training methodologies Collaborative work style; willing to coach and be coached by others.
• Strong process orientation: must be logical and able to follow processes and adapt to changes.

What is your mission?

• Analyze Voice of the Customer (VOC) and behavioral information to understand customer satisfiers and dissatisfiers.
• Establish and measure Contact Center quality index monthly with the aim to identify gaps in either processes or soft skills for improvement.
• Achieve desired contact outcomes with the aim to meet both customer and business expectations.
• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills, and on-the-job training) for new hires.
• Develop new training programs/manuals, multimedia visual aids, and other educational materials.
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX :

• Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards.