Assistant Program Manager (Operations)

Location: Kuddle Experience Centre, Hulimavu, Bangalore | CTC: Up to ₹6 LPA | Experience: 0–3 years We’re not looking for the finished product. We’re looking for someone who loves solving problems. If you’re someone who gets curious about what’s not working , thrives in fast-paced environments, and wants to work on the nuts and bolts of customer and partner operations, this might be for you. We’re looking for an Assistant Program Manager – Operations who’ll work across internal teams (Supply, Product, Customer Ops) to identify gaps and improve experiences end-to-end. You’ll be hands-on in solving real-world challenges — from partner onboarding to customer service journeys — and be part of a team that values first principles thinking over fancy jargon. What You’ll Do: Support strategic and day-to-day ops programs to improve customer satisfaction and partner experience Identify what’s broken in service journeys — and help fix it Work closely with supply teams to streamline partner onboarding and performance Collaborate with product and tech to build operational tools and workflows Create SOPs, playbooks, and ensure operational consistency Track key metrics like NPS, partner health, SLA adherence, and churn Run pilots, feedback loops, and service design experiments Facilitate cross-functional meetings and ensure timely closure of issues What We’re Looking For: Bachelor’s degree in any discipline 0–3 years of experience in operations, program management, or startups High aptitude, curiosity, and bias for action Strong ownership mindset — if you see a problem, you try to fix it Comfortable working with diverse teams (ops, product, customer support) Basic comfort with data, Excel/Sheets, and structured thinking Excellent communication skills (written + verbal) Hungry to learn — we’ll teach the “how”, you bring the “why” Good to Have: Experience with vendors, service partners, or field ops Exposure to customer journey design or service ops Internships or projects in startups/high-growth environments Note on Compensation: This role offers up to ₹6 LPA. Please apply only if this matches your expectations. Show more Show less