Location: Kuddle Experience Centre, Hulimavu, Bangalore | CTC: Up to ₹6 LPA | Experience: 0–3 years We’re not looking for the finished product. We’re looking for someone who loves solving problems. If you’re someone who gets curious about what’s not working , thrives in fast-paced environments, and wants to work on the nuts and bolts of customer and partner operations, this might be for you. We’re looking for an Assistant Program Manager – Operations who’ll work across internal teams (Supply, Product, Customer Ops) to identify gaps and improve experiences end-to-end. You’ll be hands-on in solving real-world challenges — from partner onboarding to customer service journeys — and be part of a team that values first principles thinking over fancy jargon. What You’ll Do: Support strategic and day-to-day ops programs to improve customer satisfaction and partner experience Identify what’s broken in service journeys — and help fix it Work closely with supply teams to streamline partner onboarding and performance Collaborate with product and tech to build operational tools and workflows Create SOPs, playbooks, and ensure operational consistency Track key metrics like NPS, partner health, SLA adherence, and churn Run pilots, feedback loops, and service design experiments Facilitate cross-functional meetings and ensure timely closure of issues What We’re Looking For: Bachelor’s degree in any discipline 0–3 years of experience in operations, program management, or startups High aptitude, curiosity, and bias for action Strong ownership mindset — if you see a problem, you try to fix it Comfortable working with diverse teams (ops, product, customer support) Basic comfort with data, Excel/Sheets, and structured thinking Excellent communication skills (written + verbal) Hungry to learn — we’ll teach the “how”, you bring the “why” Good to Have: Experience with vendors, service partners, or field ops Exposure to customer journey design or service ops Internships or projects in startups/high-growth environments Note on Compensation: This role offers up to ₹6 LPA. Please apply only if this matches your expectations. Show more Show less
The Assistant Program Manager - Operations will collaborate with internal teams to enhance the end-to-end experience for customers and partners. You should excel in a fast-paced environment, possess strong execution skills, and effectively navigate functions like supply, product, and customer operations to drive meaningful improvements. Your responsibilities will include supporting strategic programs to enhance customer satisfaction and partner experience, identifying and addressing gaps in service journeys with scalable and empathetic solutions, collaborating with supply teams to align partner onboarding and performance standards, and advocating for operational features with product teams to enhance service delivery. Additionally, you will create and maintain playbooks, SOPs, and process documentation for consistency, monitor key operational metrics such as NPS and partner engagement, lead operational pilots and service design sprints for testing and iteration, and support cross-functional communication and issue resolution through standups and feedback syncs. The ideal candidate will have a Bachelor's degree in Business, Operations, or a related field, along with 3 years of experience in program/operations management, preferably in a service-driven environment. Strong interpersonal and stakeholder management skills are essential, as well as the ability to work with cross-functional teams, utilize data for decision-making, and communicate effectively both verbally and in writing. Experience working with service partners, vendors, or field ops teams, exposure to customer journey mapping or process optimization, and a background in startups or high-growth ecosystems are considered advantageous. If you are a self-starter who thrives in ambiguity and fast-moving environments, this role may be the perfect fit for you.,
The role of a BTL Associate at Kuddle in Bangalore involves executing on-ground activities, building local partnerships, and identifying new growth opportunities in untapped offline markets. As a BTL Associate, you will play a crucial role in planning and executing on-ground activations and offline marketing initiatives to enhance brand awareness and customer acquisition. This role is ideal for individuals who enjoy fieldwork, engaging with people, and creating strategies from the ground up. Your key responsibilities will include identifying and developing new offline demand channels through partnerships and community engagement, generating high-quality leads through local outreach and relationship-building efforts, tracking the performance of each initiative to make data-driven improvements, and collaborating with internal teams to ensure alignment with overall marketing and sales goals. The ideal candidate for this role possesses strong interpersonal and communication skills, a high level of initiative, ownership, and a problem-solving mindset. You should be willing to engage in fieldwork and take independent ownership of on-ground execution. Additionally, you should have the ability to identify growth opportunities and thrive in a dynamic, fast-paced environment. While prior experience in BTL marketing, event management, or sales is a plus, it is not mandatory. If you are looking to be part of a fast-growing startup that is transforming pet care services and expanding its reach through offline activations and partnerships, this role at Kuddle offers an exciting opportunity for growth and impact.,