Assistant Manager Training

Training Content & Delivery:

• Conduct TNI & TNA to identify gaps and design targeted training programs for new hires and existing employees.
• Deliver new hire training (NHT), refresher sessions, and ongoing skill development programs.
• Design, update, and maintain training materials, modules, and assessments for process and product training.
• Utilize various training methodologies, including e-learning, classroom training, and hands-on simulations.
• Collaborate with Subject Matter Experts (SMEs) and Operations to ensure up-to-date product and process knowledge.
• Monitor training effectiveness through assessments, feedback, and performance tracking.

Team Management & Stakeholder Collaboration:

• Lead and mentor a team of trainers and training coordinators, ensuring they meet performance and delivery standards.
• Work closely with Operations, Quality, and HR teams to drive continuous improvement in employee performance.
• Act as a liaison between training and senior management to communicate training impact and business needs.

Performance Monitoring & Reporting:

• Track and analyze training metrics such as learning effectiveness, training completion rates, and post-training performance.
• Recommend and implement improvements based on data-driven insights.
• Present periodic reports to management on training outcomes, impact, and future training roadmaps.

Please share cv at Vaishali.vaishali@teleperformance.com