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Teleperformance (TP)
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Assistant Manager

Assistant Manager

Teleperformance (TP)

8 - 10 years

7 - 9 Lacs

noida

Posted:6 hours ago| Platform:

Apply

Skills Required

inbound voice process attrition management stakeholders management performance management international voice process us voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

hiring for Assistant Manager International voice process.

international Voice Experience is mandate

Role Description:

The Assistant Manager is responsible for leading a team in an international voice process, ensuring smooth operations, maintaining customer satisfaction, and driving performance improvements

Key

- Team Leadership: Manage and mentor Team Leads and ensure smooth operations.
- Inbound Voice Support: Oversee customer interactions and ensure high-quality service delivery.
- Performance Management: Monitor KPIs, SLAs, and drive process improvements.
- Escalation Handling: Address complex customer issues and ensure timely resolution.
- Training & Development: Conduct coaching sessions to enhance team performance.
- Client Coordination: Work closely with international clients to maintain service standards.
- Process Optimization: Identify areas for improvement and implement best practices.

Required Skills:

- Strong Communication & Leadership
- Problem-Solving & Decision-Making
- CRM & Call Center Tools Proficiency
- Time Management & Multitasking
- Cultural Sensitivity & Customer Focus

Contact Details:

E mail: ramya.ramya1@teleperformancedibs.com

Ph: 8050980644

Best regards

Ramya V

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