Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams
Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches
Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x
Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment
Working knowledge of Insight and Director monitoring platforms
Citrix environment health check monitoring (check all unregistered VDIs and work on them)
Monitoring Service-now queue for Incidents, RITMs, & Changes.
Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space
Email monitoring & Scheduled Meetings and Sending Escalation report (INCs)
Citrix Monitor (Director) monitoring
Billing Scripts and Security tools remediation
Filtering Stopped VDIs in Azure Portal and changing state to Stop
Comparing Azure and Studio VDIs / On Prem and Studio VDIs
Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler
Resolving normal & critical issues related to Citrix environment on a daily basis
Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders
Execute/document tasks & actions performed whenever necessary
Work towards automating tasks wherever possible

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.At MetLife, it’s #AllTogetherPossible . Join us!

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