Assistant Manager-Technology Services

Metlife

13 - 17 years

37 - 45 Lacs

Noida

Posted:12 hours ago| Platform:

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Skills Required

remediation XenDesktop Networking citrix xenapp Billing Director Assistant Manager Technology TCP/IP XenApp Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams
Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches
Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x
Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment
Working knowledge of Insight and Director monitoring platforms
Citrix environment health check monitoring (check all unregistered VDIs and work on them)
Monitoring Service-now queue for Incidents, RITMs, & Changes.
Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space
Email monitoring & Scheduled Meetings and Sending Escalation report (INCs)
Citrix Monitor (Director) monitoring
Billing Scripts and Security tools remediation
Filtering Stopped VDIs in Azure Portal and changing state to Stop
Comparing Azure and Studio VDIs / On Prem and Studio VDIs
Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler
Resolving normal & critical issues related to Citrix environment on a daily basis
Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders
Execute/document tasks & actions performed whenever necessary
Work towards automating tasks wherever possible

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