Assistant Manager - Technical Support

Job Summary:
Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours.

Key Responsibilities:Manage a team of technical support engineers to ensure customer issues are resolved promptlyMonitor and manage the support queue to ensure the timely resolution of customer issuesTroubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessaryDevelop and maintain documentation of technical support processes and proceduresProvide coaching and mentoring to technical support engineers to help them develop their skills and knowledgeCollaborate with other departments to ensure effective communication and resolution of customer issuesConduct regular performance evaluations of technical support engineers and provide feedback to help improve their performanceEnsure customer satisfaction by providing high-quality technical support

Qualifications:Bachelor's degree in Computer Science, Information Technology, or related fieldProven experience managing a technical support teamExperience troubleshooting IoT devicesStrong communication and interpersonal skillsAbility to work well under pressure and in a fast-paced environmentExperience with ticketing systems and customer support softwareStrong analytical and problem-solving skillsAbility to work night shifts

Location-Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad
If you are passionate about technology and have experience leading a technical support team, we encourage you to apply for this exciting opportunity. We offer a competitive salary and opportunities for professional growth and development.