Assistant Manager - System UAT & Testing

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for conducting effective System UAT & Testing for all Banca IT devleopments, providing adequate resolution to Sales team and striving of operational efficiency.

Role Accountability

Conduct Effective UAT for all Banca IT devleopments

1. Understand the requirement of field sales team and assist in writing BRD for any new system development
2. Work closely with IT team and Field sales team and perform detailed UAT, providing effective feedback for bug identification and rectification
3. Conduct UAT of any new systems/platforms being implemented at SBI card for banca sales
4. Conduct UAT and sign of for launch for any new development on Origination platform

Resolution to Sales team on Sales Origination Platform

1. Provide live resolution to sales team on day to day challenges being faced on Sales Origination platform
2. Give feedback to IT team on the issue being faced by Field sales team

Process Improvement

1. Share recommendations on process improvement/enhancement with the IT team basis understanding of market best practices

Compliance adherence

1. Ensure process documentation and compliance adherence

Measures of Success

1. Timely execution of already identified changes to website
2. No. of errors identified post implementation
3. Voice of customer (Sales team)
4. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Knowledge of Banca sales systems/applications
2. Knowledge of IT testing tools/techniques

Competencies critical to the role

1. Analytical ability
2. Problem solving
3. Customer Orientation
4. Stakeholder Management
5. Detail Orietation

Qualification

Graduate in any discipline

Preferred Industry

FSI