Assistant Manager – Soft Services

Assistant Manager – Soft Services Department: Facility Management Reporting to: Facility Manager / Operations Manager Experience: 5–7 Years Industry: Facility Management / Real Estate / Hospitality Job Objective: To manage and supervise all soft services functions such as housekeeping, pest control, waste management, front office, security, and other support services, ensuring high standards of cleanliness, hygiene, safety, and customer satisfaction across the premises. Key Responsibilities: 1. Housekeeping & Cleanliness Oversee daily cleaning and housekeeping operations for the facility. Ensure adherence to hygiene standards and cleaning schedules. Supervise deep cleaning and periodic maintenance tasks. 2. Vendor & Staff Management Manage third-party vendors for housekeeping, security, pest control, landscaping, and pantry services. Monitor vendor performance against SLAs and KPIs. Ensure sufficient manpower deployment and training. 3. Front Office & Helpdesk Oversee reception and guest management protocols. Manage visitor logs, ID issuance, and customer service operations. 4. Security & Safety Coordination Coordinate with the security team to ensure premises safety and access control. Ensure compliance with safety policies and emergency procedures. 5. Waste & Pest Management Ensure proper disposal of dry and wet waste as per regulations. Monitor pest control activities and ensure compliance with health standards. 6. Compliance & Audits Maintain documentation for statutory compliance, safety audits, and quality checks. Assist in internal and external audits (e.g., ISO, EHS, ESG). 7. Inventory & Supplies Manage stock of housekeeping consumables and materials. Monitor usage and minimize wastage. 8. Client Coordination & Reporting Regular interaction with clients for feedback, issue resolution, and escalations. Prepare and share daily/weekly/monthly MIS reports. Key Skills & Competencies: Facility & Soft Services Management Vendor & Contract Management SLA & KPI Monitoring Team Handling & Leadership Good Communication & Interpersonal Skills Problem Solving & Decision Making Proficient in MS Office (Excel, PPT) Knowledge of CAFM/BMS tools (preferred) Qualifications: Bachelor’s Degree (Any discipline); Preferably Hotel Management or Facility Management background Certifications in Facility Management (FMP, IFMA, etc.) are a plus Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Experience: Vendor Management: 5 years (Required) Client Handling: 5 years (Required) MIS Reporting: 5 years (Required) Budgeting & Cost Control: 5 years (Required) SOP Implementation Budgeting & Cost Con: 5 years (Required) Language: English (Required) Location: Bengaluru, Karnataka (Required) Work Location: In person