Assistant Manager – Service Now Automation Lead

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

ServiceNow Lead, will report to ISPL ITG ServiceNow Manager and work closely with the ServiceNow Platform Manager, POs, Business Analysts and ServiceNow Architect in Paris.

The role includes leading automation/development missions and managing a team of ServiceNow members, in collaboration with both Paris and ISPL.

This is an excellent opportunity for a highly motivated and skilled candidate to join a dynamic company and work in an exciting environment.

The core aim of the ServiceNow Lead will be to deliver robust, secure, and maintainable solutions while guiding the development team to achieve project and business goals.

Responsibilities

Direct Responsibilities

• Leadership and Guidance: Provide technical leadership and guidance to the team, ensuring the alignment of technical choices with the organization's goals.
• Mentor team members, share knowledge, and promote a culture of innovation, continuous learning, and improvement.
• Build and customize ServiceNow applications (ITSM, ITOM, ITAM, CSM, Scope Apps).
• Work closely with product owners, business analysts, and stakeholders to gather requirements and define scope.
• Estimate effort, create development plans, and track progress against sprint/roadmap milestones.
• Participate in agile ceremonies (stand-ups, sprint planning, retrospectives).
• Translate functional specifications into technical designs and scalable scripts (Business Rules, Script Includes, UI Policies, UI Actions, etc.).
• Conduct code reviews, ensure adherence to best practices, and maintain a high-quality code base.
• Produce comprehensive technical documentation
• Automate testing where possible (ATF Automated Test Framework).
• Provide support for production issues, perform root-cause analysis, and implement fixes.
• Contribute to knowledge-base articles and standard operating procedures.
• Ensure solutions comply with security, data-privacy, and regulatory guidelines
• Stay up-to-date with new ServiceNow releases and features; evaluate their applicability.
• Recommend process enhancements, automation opportunities, and platform optimizations.

Contributing Responsibilities

• Optimize ServiceNow platform performance (indexing, query tuning, asynchronous processing).
• Communicate technical concepts to non-technical audiences clearly

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Decision Making

Personal Impact / Ability to influence

Attention to detail / rigor

Transversal Skills:

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent