Assistant Manager - Sales

RESPONSIBILITIES :

• Assist in preparing sales forecasts, setting sales targets, and developing action plans to achieve them.
• Analyze sales data to identify trends and opportunities for improvement.
• Client Relationship Management:
• Maintain strong relationships with key clients to ensure high levels of customer satisfaction and repeat business.
• Attend meetings with high-value clients to provide support to sales executives and close deals.
• Client Feedback and Improvement:
• Gather feedback from clients to identify areas for improvement and ensure the company meets or exceeds client expectations.
• Implement strategies based on client feedback to enhance the sales process.
• Sales Process Development:
• Assist in the development and refinement of sales processes and workflows to enhance efficiency and effectiveness.
• Ensure compliance with company policies and industry regulations.
• Client Engagement and Support:
• Provide clients with details of properties that meet their requirements in terms of price, size, and location.
• Offer clients a selection of properties available for sale and provide detailed information during site visits.
• Keep clients informed about the status of their offers and the progress of negotiations and contracts.
• Tailored Solutions and Negotiations:
• Develop and maintain relationships with clients by understanding their property needs and providing tailored solutions.
• Respond promptly to client inquiries via email, phone, and in-person meetings.
• Guide clients through the buying and selling process, ensuring a smooth and satisfactory experience.
• Negotiate sales terms and conditions with clients to ensure mutually beneficial transactions.
• Sales Reporting and Prospecting:
• Assist in the preparation of sales reports and forecasts for management.
• Identify and target potential clients through various prospecting techniques, including cold calling, networking, and referrals.
• Client Follow-up and Record Maintenance:
• Regularly follow up with clients to provide updates and ensure satisfaction throughout the transaction process.
• Maintain accurate and up-to-date records of client interactions and sales transactions in the companylead tracking system (Salesforce).
• Business Development:
• Continuously seek new opportunities to expand the client base and increase sales volume.
• Ensure a high level of client satisfaction by addressing any concerns or issues promptly and effectively.
• Provide ongoing support to clients and maintain long-term client relationships.
• Sales Compliance and Reporting:
• Refine sales processes, ensure compliance with regulations, and prepare comprehensive sales reports.
• Collaborate with the internal marketing team for outdoor activities like stall activities.

II. Professional Development:

• Attend industry events, conferences, and networking functions to build professional relationships and identify new business opportunities.
• Contributing to the professional development of self.

III. Documentation:

• Daily Sales Reports:Summaries of daily sales activities, including number of calls made, meetings conducted, deals closed, and client interactions.
• Weekly/Monthly Sales Reports:Aggregated data showing sales performance, target achievement, and revenue generated.
• Sales Forecast Reports:Projections of future sales based on current trends, pipeline status, and historical data.
• Sales Pipeline Reports:Status of all potential sales leads, stages in the sales process, and expected close dates.
• Sales Activity Reports:Detailed logs of sales activities, including client meetings, site visits, and follow-up actions.
• Client Contact Logs:Records of all communications with clients, including emails, phone calls, and meeting notes.
• Client Feedback Reports:Summaries of feedback received from clients and actions taken to address their concerns.
• Customer Satisfaction Surveys:Data collected from surveys conducted to measure client satisfaction levels.
• Stock Availability Reports:Real-time updates on the availability of properties, including total, available, and sold units.
• Property Details Sheets:Comprehensive details of each property, including price, size, location, and amenities.
• Sales Process Guidelines:Standard operating procedures for sales activities, from lead generation to closing deals.
• Workflow Diagrams:Visual representations of the sales processes and steps involved.
• Compliance Checklists:Lists to ensure all sales activities comply with company policies and industry regulations.
• Client Registration Forms:Completed forms for new clients, including their personal and contact information.
• Transaction Records:Detailed records of all sales transactions, including contracts, payment receipts, and registration documents.
• Lead Generation Reports:Data on leads generated from various sources, including cold calling, networking, and referrals.
• Marketing Activity Reports:Reports on outdoor marketing activities, including events, stalls, and promotions.
• Customer Support Logs:Records of customer inquiries and the actions taken to resolve them.
• Issue Resolution Reports:Summaries of any conflicts or issues within the sales team and the steps taken to resolve them.

IV. Behavior and Safety:

• Establishing a safe, purposeful and stimulating environment for colleagues
• Maintaining good relationships with Clients
• Being a positive role model and demonstrating consistently the required traits and attitudes

V. Teamwork and Collaboration:

• Participate in department or other meetings and provide constructive inputs for improvement
• Working as a team member and identifying opportunities for working with colleagues and sharing the development of effective practice with them
• Ensuring that colleagues working with you are appropriately involved in supporting learning and understand the roles they are expected to fulfil