Assistant Manager - Provisioning & Configuration

Tata Communications

10 years

0 Lacs

Chennai Tamil Nadu India

Posted:3 days ago| Platform:

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Skills Required

provisioning configuration mobility collaboration security network service reports deployment scheduling support management report communication pega auto cad routing switching ip certifications networking

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

Candidate should have 10+ years of experience Service Delivery
Experience in coordinating with Customer, Suppliers and other stakeholders
MIS reports handling experience
Sound knowledge and Experience in the site management
Knowledge of radio base station and work experience in Cell site deployment
Candidate should have knowledge on Beacon process
Experience in cell site validation and understand the requirements
Proactive skills required to manage various situations
Understanding of Field engineer scheduling and manage site visits
Experience in supervising team members’ work and providing support on queries.
KPI management such as SLA
Experience in preparing Local work instructions and suggesting improvement ideas
Periodic update to customers is key activity/responsibility
Constantly monitor and report on project progress and status to all stakeholders    
Experience in managing international customer
Conflict management
Candidate should have innovative skills and implemented various continuous service improvement projects
Strong Verbal and written communication skills
A good team player & good Customer experience /satisfaction
Knowledge of Pega, ORMT, Remedy, SID

Desired Skill sets

Hands experience with Auto CAD, GIS
Routing, Switching and IP Knowledge
Network / Voice certifications preferred.
Knowledge in networking concepts (ports and protocols)
Knowledge of Switch configuration, ports, access ports, trunk ports and port security and spanning tree protocols

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