Assistant Manager - Patient Operations

Job Description

Role Overview The Assistant Manager – Patient Operations is responsible for overseeing day-to-day operations, inter-departmental coordination, and process adherence. The ideal candidate will lead and support cross-functional teams to ensure seamless patient service delivery, data accuracy, and clinical process compliance across clinics. Compensation: 6 - 8 Lakhs Location: Gurugram (Immediate Joiners Preferred) Key Responsibilities: 1. Patient Experience & Journey Management Act as a key point of contact for escalated patient concerns and service recovery. Monitor patient flow, minimize waiting time, and optimize resource utilization. 2. Operational Efficiency Ensure SOP compliance across the OPD and other touchpoints. Collaborate with the clinical team, and support teams to streamline processes. Coordinate with the Team for updation of Trackers and Inventory. 3. Team Management Supervise and train the Clinical Staff as and when required . Conduct regular team huddles to communicate updates and address challenges. 4. Data & Reporting Coordinate with the team to ensure Zero Data Pendency on EHR. 5. Technology & Systems Manage EHR related requests from the team and ensure effective and timely updation of EHR. Coordinate with IT for system issues or workflow automation. Train staff on system upgrades and process changes. Key Skills & Competencies: Strong communication and interpersonal skills Patient-centric approach and problem-solving attitude Experience in Team leadership, conflict resolution & cross functional collaboration Analytical and process-oriented mindset. Detail orientation with strong reporting and documentation skills and good knowledge of the healthcare sector. Proficiency in Excel, Google Sheets.