Patient Retention Executive

Job Description

We're looking for a Patient Retention Executive to join our team and ensure that patients stay engaged, informed, and on track through their pain management journey. Location: Gurugram Compensation: 3 LPA Key Responsibilities : Call patients post their first consultation to follow up on treatment adherence and address any issues as per our SOPs Drive follow-up consultations by building trust and ensuring timely re-engagement Identify complex or dissatisfied cases and escalate to the clinic team for resolution Ensure all scheduled follow-up calls are completed daily with accurate remarks logged in the system Connect with patients who have undergone procedures to track pain relief outcomes and maintain records Skills and Qualifications: A strong communicator with the ability to engage and motivate patients over calls Smart, Empathetic, and capable of handling objections with professionalism Highly organized, with an eye for detail and follow-through Bachelor's degree holder (no master's required), freshers are encouraged to apply Why Join Nivaan? Work with India’s leading pain management specialists in a cutting-edge medical environment. Gain experience in interventional pain management – a fast-growing, specialized medical field. Be part of a mission-driven company revolutionizing non-surgical pain treatment. Opportunity for growth and training in advanced pain management protocols. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹350,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Work Location: In person