Assistant Manager OTC

10 - 15 years

8 - 12 Lacs

Posted:3 weeks ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description


Job Title

Assistant Manager Order-to-Cash (OTC)

Department:

Role Summary

order management, credit & risk, billing, cash application, collections, and dispute resolution

Key Responsibilities

  • Lead daily OTC operations: order entry/validation, invoicing, cash application, collections, and dispute management for assigned portfolios.
  • Own portfolio performance metrics:

    DSO, CEI, invoice accuracy, unapplied cash, ageing buckets, write-offs, turnaround times

    .
  • Supervise analysts: plan workloads, set priorities, review quality, coach, and run daily huddles.
  • Credit & Risk:

    support credit limit setting, exposure monitoring, blocked order release, periodic reviews with Sales/Finance.
  • Billing:

    ensure accurate pricing, tax, discounts, milestones; eliminate billing backlogs and fix root causes.
  • Cash Application:

    oversee remittance matching, bank reconciliations, short-pays/deductions, reduce unapplied cash.
  • Collections:

    drive contact strategies, payment plans, promise-to-pay tracking, escalations, and dispute closure.
  • Dispute Management:

    coordinate with Sales, CS, Logistics, Tax to resolve price/quantity/returns/tax disputes; issue credit/debit notes per policy.
  • Process Excellence:

    implement SOPs, SLAs, control frameworks (SOX/ICFR), and continuous improvement (Lean/Six Sigma).
  • Automation & Tools:

    champion EDI/e-invoicing, dunning automation, cash app tools (e.g., High Radius), ERP optimizations (

    SAP/Oracle/MS Dynamics

    ).
  • Month-end close support: AR ageing review, provisions (bad debt), write-off proposals, reporting packs.
  • Compliance:

    tax rules (GST/VAT/Sales Tax), export docs, audit requirements, data privacy, segregation of duties.
  • Stakeholder Management:

    partner with Sales, Customer Service, Supply Chain, Treasury, FP&A to unlock orders and cash.
  • Governance:

    run weekly ops reviews, dashboards, RCA & CAPA for defects, communicate risks and action plans.

Required Qualifications & Experience

  • Bachelors degree in

    Finance, Accounting, Business

    (MBA/CA/CPA/CMA preferred).
  • 58 years

    of OTC/AR experience with

    2 years

    in team lead/supervisory role (shared services or industry).
  • Clear communication &

    negotiation

    ; ability to influence and manage customer/sales escalations.
  • People leadership:

    goal-setting, coaching, performance management, conflict resolution.
  • Detail orientation, quality mindset; problem-solving with

    RCA/CAPA

    .
  • Agility to work in fast-paced environments; prioritize competing demands and meet deadlines.

Key Performance Indicators (KPIs)

  • DSO

    (target vs. plan),

    CEI

  • Invoice accuracy %, first-pass yield,

    billing backlog

  • Unapplied/Unidentified cash

    (value and %) and ageing
  • Dispute rate

    , average resolution time, recovery value
  • Bad debt

    provision/write-offs vs. exposure
  • SLA adherence

    : order release, invoicing, cash posting, dispute closure turnaround
  • Audit findings

    , control effectiveness, compliance metrics

Tools & Technologies

Contact Details:

ramya.ramya1@teleperformancedibs.com

Ph No : 8050980644

Thanks

Ramya V

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

RecommendedJobs for You

jaipur, rajasthan, india

gurugram, haryana, india

gurugram, haryana, india

noida, greater noida, delhi / ncr