Assistant Manager OTC

Job Title

Assistant Manager Order-to-Cash (OTC)

Department:

Role Summary

order management, credit & risk, billing, cash application, collections, and dispute resolution

Key Responsibilities

• Lead daily OTC operations: order entry/validation, invoicing, cash application, collections, and dispute management for assigned portfolios.
• Own portfolio performance metrics:

  DSO, CEI, invoice accuracy, unapplied cash, ageing buckets, write-offs, turnaround times

  .
• Supervise analysts: plan workloads, set priorities, review quality, coach, and run daily huddles.

• Credit & Risk:

  support credit limit setting, exposure monitoring, blocked order release, periodic reviews with Sales/Finance.

• Billing:

  ensure accurate pricing, tax, discounts, milestones; eliminate billing backlogs and fix root causes.

• Cash Application:

  oversee remittance matching, bank reconciliations, short-pays/deductions, reduce unapplied cash.

• Collections:

  drive contact strategies, payment plans, promise-to-pay tracking, escalations, and dispute closure.

• Dispute Management:

  coordinate with Sales, CS, Logistics, Tax to resolve price/quantity/returns/tax disputes; issue credit/debit notes per policy.

• Process Excellence:

  implement SOPs, SLAs, control frameworks (SOX/ICFR), and continuous improvement (Lean/Six Sigma).

• Automation & Tools:

  champion EDI/e-invoicing, dunning automation, cash app tools (e.g., High Radius), ERP optimizations (

  SAP/Oracle/MS Dynamics

  ).
• Month-end close support: AR ageing review, provisions (bad debt), write-off proposals, reporting packs.

• Compliance:

  tax rules (GST/VAT/Sales Tax), export docs, audit requirements, data privacy, segregation of duties.

• Stakeholder Management:

  partner with Sales, Customer Service, Supply Chain, Treasury, FP&A to unlock orders and cash.

• Governance:

  run weekly ops reviews, dashboards, RCA & CAPA for defects, communicate risks and action plans.

Required Qualifications & Experience

• Bachelors degree in

  Finance, Accounting, Business

  (MBA/CA/CPA/CMA preferred).

• 58 years

  of OTC/AR experience with

  2 years

  in team lead/supervisory role (shared services or industry).
• Clear communication &

  negotiation

  ; ability to influence and manage customer/sales escalations.

• People leadership:

  goal-setting, coaching, performance management, conflict resolution.
• Detail orientation, quality mindset; problem-solving with

  RCA/CAPA

  .
• Agility to work in fast-paced environments; prioritize competing demands and meet deadlines.

Key Performance Indicators (KPIs)

• DSO

  (target vs. plan),

  CEI

• Invoice accuracy %, first-pass yield,

  billing backlog

• Unapplied/Unidentified cash

  (value and %) and ageing

• Dispute rate

  , average resolution time, recovery value

• Bad debt

  provision/write-offs vs. exposure

• SLA adherence

  : order release, invoicing, cash posting, dispute closure turnaround

• Audit findings

  , control effectiveness, compliance metrics

Tools & Technologies

Contact Details:

ramya.ramya1@teleperformancedibs.com

Ph No : 8050980644

Thanks

Ramya V