Assistant Manager - Operations (Kukatpally)

Shott Amusement

5 - 10 years

6 - 7 Lacs

hyderabad

Posted:6 days ago| Platform:

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Skills Required

assistant manager operations retail basic payroll hospitality management guest satisfaction retail operations hr counselling performance improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Department- Operation

Designation- Assistant Manager - Operations

Required Qualification- Preferably IHM and Retail Operations

Required Experience- Min. 5 Years of exp in hospitality industry

Job Responsibility:

Responsible for maximising revenues and flow through to GOP-Gross Operating Profit to meet or exceed budgeted EBITDA
Manages labor standards and property level expenses to achieve maximum flow through to the bottom-line profit
Works with the Management to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports
Execution from all the marketing activities from the concerned staffs
Promotes 100% guest satisfaction throughout property. Instils the 100% guest satisfaction objective to AM and hourly associates
Recruits qualified applicants. Trains employees in accordance with company standards with the help of Human Resources
Adheres to all statutory compliances, state and local laws employment related laws and regulations
Conducts coaching/counselling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations along with the Human Resources
Mentors and develops Floor Manager; provides learning opportunities by assigning new tasks in all Centre Management responsibilities; evaluates Floor Manager s strengths and weaknesses and provides training and on the job tasks to prepare FM for AM opportunities
Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information along with Human Resources
Conducts coaching/counselling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations along with the Human Resources
Conducts coaching/counselling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations along with the Human Resources
Directly manages the Centre staff on a daily basis; supervises the employees on the Property. Is responsible for the overall direction, coordination and evaluation of this unit

Requirements:

Experience in retail operation with hospitality management
Ability to read and speak the English & Telugu languages and comprehend simple instructions, short correspondence and memos
Ability to organise multiple projects
Basic knowledge of computers and software including ability to use e-mail, word processing, POS (Point of Sale) and spreadsheet software

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