Hospitality Manager at Rage Room Indiranagar

We are India's premier rage-release experience, creating safe, unforgettable spaces where people let go, release stress, and reset emotionally by breaking things. We dont just host sessions — we deliver controlled chaos, relief, and joy. Check our website rageroom.in to know more.

Center Manager

Key Responsibilities

1) Operations Management

• Oversee day-to-day operations of the Rage Room and Neon Paint experiences
• Ensure all rooms, equipment, and tools are clean, safe, functional, and session-ready
• Manage inventory of breakable items, safety gear, consumables, and supplies
• Maintain operational discipline, cleanliness, and readiness at all times
  

2) Customer Experience

• Handle inbound IVR calls and assist customers with bookings and queries
• Greet customers warmly and set the tone for a safe, exciting experience
• Deliver clear safety briefings and explain session procedures confidently
• Help customers choose the right packages and equipment based on their needs
• Monitor sessions to ensure safety, comfort, and satisfaction
• Guide customers through the experience to ensure it is therapeutic, fun, and stress-relieving
  

3) Safety & Compliance

• Conduct regular safety inspections and risk assessments
• Ensure strict adherence to safety protocols during every session
• Train staff on customer safety, equipment usage, and emergency procedures
• Handle incidents calmly, responsibly, and according to protocol
  

4) Sales & Lead Management

• Engage with inbound leads over calls and messages
• Follow up with interested customers to close bookings
• Upsell packages, add-ons, and experiences where relevant
  

5) Marketing & Promotion

• Collaborate with the marketing team to create on-ground and digital content
• Support social media engagement through reels, stories, and customer moments
• Assist in executing promotions, campaigns, and special events
• Help make the center visually appealing and content-ready at all times
  

6) Customer Feedback & Improvement

• Collect customer feedback after sessions
• Analyze feedback to identify patterns and improvement areas
• Implement service improvements based on insights and suggestions
  

This role is ideal for someone who is reliable, customer-obsessed, safety-driven, and excited to run a high-energy experiential space independently.

You won’t just manage a center — you’ll be trusted to own it. If this sounds deeply meaningful to you, please apply and let's connect.