Assistant Manager Operations

The Assistant Manager Operations will have the responsibility of overseeing the operational activities of multiple terminals in one or more states. Strong leadership, communication, and organizational skills are essential to ensure efficient and effective operations that align with company objectives. Key Responsibilities: - Executing defined processes according to SLAs. - Coordinating customer service operations to ensure customer satisfaction. - Overseeing the implementation of technology solutions for customers as per their requirements. - Maintaining smooth relations with customers and the internal team. - Mentoring and motivating teams to achieve productivity and engagement. - Reporting on operational performance and suggesting improvements. - Collaborating with senior management to formulate strategy. - Identifying and mitigating operational risks to ensure effective functioning and overcome unexpected challenges. - Identifying inefficiencies in operational processes and implementing changes to increase efficiency. - Working collaboratively with internal stakeholders, external partners, and customers to achieve operational goals. - Designing, implementing, and maintaining a quality management system to ensure consistent quality throughout all operational processes. Qualifications: - Proven experience in leading Operations or a similar leadership role. - Familiarity with all business functions like supply chain, IT, and Logistics. - Experience with implementing and managing IoT solutions. - Knowledge of data analytics and reporting. - Outstanding communication and negotiation skills. - Excellent organizational and leadership abilities. - Analytical mind and problem-solving aptitude. Location: Madhya Pradesh Experience: 8-10 years Languages: Hindi and English are mandatory, other languages are an added advantage. Job Type: Full-time Benefits: - Health insurance - Provident Fund Schedule: Day shift Application Question(s): - Have you completed a Diploma or Degree in Electrical or Electronics Engineering Education: Diploma (Required) Willingness to travel: 50% (Required) Work Location: In-person,