Assistant Manager Operations

Role Overview: As an Assistant Manager Operations at Protalk Solutions, your primary responsibility will be to manage daily operational activities and oversee the performance of the contact center located in Sahibzada Ajit Singh Nagar. You will play a key role in ensuring process optimization, maintaining quality standards, and driving continuous improvement initiatives. Your tasks will involve coordinating with various teams, handling client interactions, implementing automation solutions, and contributing to the strategic partnership through AI and technology implementation. Key Responsibilities: - Manage daily operational activities of the contact center - Oversee the performance of the contact center to ensure efficiency - Ensure process optimization and maintain quality standards - Coordinate with various teams to drive effectiveness - Handle client interactions and maintain strong relationships - Implement automation solutions to enhance operational efficiency - Drive continuous improvement initiatives to optimize processes Qualifications Required: - Strong management skills with a focus on team coordination and performance oversight - Experience in process optimization and maintaining quality standards - Knowledge of contact center services and client interaction management - Familiarity with robotics, automation, and AI technology implementation - Excellent communication and interpersonal skills - Ability to work collaboratively in a high-performance environment (Note: The additional details about the company provided in the job description have been omitted as they were not explicitly mentioned in the provided text.),