Assistant Manager O&M

Key Responsibilities

• Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders handling ecommerce sellers

• Monitor and drive team performance to achieve sales, revenue, and growth targets

• Analyze seller performance and provide strategic inputs to enhance business outcomes

• Coordinate with internal stakeholders to ensure seamless seller support and resolution

• Conduct regular reviews, coaching, and training sessions for the team

• Maintain team motivation and discipline while ensuring performance benchmarks are met

• Manage dashboards, track KPIs, and generate performance reports using Excel.

Desired Candidate Profile

• Graduate in any discipline (10+2+3)

• Minimum 5 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR Hard Core BPO Sales experience

• Minimum 1 year of Assistant Manager Operations handling a team to drive Sales or Seller Performance

• Proficient in MS Excel and comfortable with data analysis

• Strong communication skills in Hindi and English

• Proven leadership skills with ability to drive results through team

• E-commerce domain experience is added advantage