Assistant Manager - Learning & Development

Role & responsibilities

• Identifying training needs for all branch employees new and old in the system, in conjunction with line/functional managers.
• Conducting Inductions for Sales, Marketing, Chanel Partners & other staffs.
• Timely reporting to Supervisor of training interventions.
• Driving interventions to achieve sales productivity of Relationship Managers.
• Handholding new employees and organizing On the Job Training.
• Ensuring New employees achieve their base line performance.
• Co-ordinate with the L&D team in the process of designing and implementing appropriate training modules by ensuring relevant content / subject matter goes into content Building
• Help the HR team SPOC in planning, scheduling and conducting training and development programs for the targeted audience in line with the branch Needs
• Manage training calendar for all stake holders and ensuring maximum participation from the training audience pool
• Undertaking Performance improvement initiatives along in conjunction with TM, UH & Branch Head
• Facilitate the L&D team in successful execution of training sessions
• Mentoring executives who have been identified to go through special training/focused sessions both in regard to concept understanding or practical execution on the ground; thus facilitating desired objectives from them

Overall

• Promote an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of whole branch.
• Help them learn the sales pitch and product demonstration techniques. Covering core areas like skill development, core competencies required for a successful sales and other soft skills & etiquettes.
• Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results
• Conduct Selling skills and refresher program.
• Track record of designing, developing and delivering training and development initiatives, in relation to; customer service, core skills, management and leadership development.
• Own the training MIS
• Monitor, Analyze, Evaluate and develop training Content to assess the effectiveness of the training programs. Identify loops both on the content quality and content consumption in the L&D programs and plug the identified loops by helping address the issues through appropriate recommendations.

Working Dynamics-

Working hours:

Base Location:

Travel: Mandatory

Preferred Industry:

• Time Share
• Finance and Insurance
• Telecom
• Hospitality

Preferred Experience: 7

• Training and Development
• Sales
• Customer Service

Language Expertise:

• English
• Tamil

Preferred Academics:

Key Competencies :

• Good communication skills both verbal and written
• Strong interpersonal skills with a pleasing, presentable and approachable personality
• Energy and enthusiasm to motivate and engage others
• Ability to deliver programs of high quality
• Preferably having sales experience