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Tata International
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Assistant Manager - IT Service Delivery & Sourcing

Assistant Manager - IT Service Delivery & Sourcing

Tata International

4 - 5 years

10 - 14 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

ISO Active directory Book Keeping Infrastructure microsoft Troubleshooting MCSE SLA management Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

Tata International Limited is a leading trading and distribution company that has served the industry for over six decades, exemplifying its core values of Pioneering, Integrity, Excellence, Unity and Responsibility. We have our footprints in over 29 countries across the globe operating in diversified verticals from trading and distribution to manufacturing and retail, which offers our employees a dynamic environment rich in opportunities. Guided by the common threads of Tata Code of Conduct, we foster a collaborative and inclusive work environment that encourages personal and professional growth thus laying a strong foundation for creating a world-class organization where employees are respected and motivated to contribute to sustainable development.

Job Purpose

To provide IT infrastructure support for Tata International

Key Responsibilities

Responsible for installation and configuration of hardware and software
Hands on Active Directory experience (created and managed large AD setups) and MD Office
Delivery of first level technical support and will be responsible to maintain maximum availability of application IT systems
Managing and monitoring network connectivity and providing first level support and troubleshooting to all hardware and network related problems
Co-ordinate with application and infrastructure vendors for timely resolutions
Responsible for maintenance and book keeping of all IT Assets
Managing data backups
Managing communication and collaboration of technologies
Vendor SLA management as per the role
Provide technical support to users over e-mail and phone

Educational Qualifications

Engineering or Science Graduate in Computers
Microsoft Certified Systems Engineer (MCSE) or CISCO Certified professional
ITIL Certification (Desirable but not essential)

Desired Profile (Experience)

4-5 years in managing mid to large size enterprises managing servers, desktops, printers etc.
Familiarity with new technologies, network and infrastructure
Ability to work independently
Knowledge of SQL 2008/2012 installation, database creation, SQL backup etc.
Knowledge of ITIL and ISO 27000 driven processes will be an added advantage

Industry Preference

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Tata International

International Trade and Development

Mumbai Maharashtra

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Assistant Manager - IT Service Delivery & Sourcing