Assistant Manager Housekeeping

The Assistant Manager – Housekeeping supports the Executive Housekeeper in maintaining the highest standards of cleanliness, presentation, and guest comfort across all guest rooms, villas, public areas, and back-of-house facilities.
This role ensures that the resort consistently meets luxury brand standards through effective staff supervision, training, and operational excellence.

Key ResponsibilitiesOperations

• Supervise daily housekeeping operations — guest rooms, public areas, and laundry.
• Conduct regular inspections to ensure cleanliness, maintenance, and brand-standard presentation.
• Coordinate daily room assignments and checklists for room attendants and supervisors.
• Manage the timely preparation of rooms for guest arrivals and departures.
• Ensure efficient linen and laundry operations.
• Oversee inventory control of cleaning supplies, guest amenities, and equipment.
• Liaise with Front Office and Engineering for smooth room readiness and maintenance coordination.

Team Management

• Supervise and motivate the housekeeping team to deliver exceptional service.
• Conduct on-the-job training for new hires and refresher sessions for existing staff.
• Maintain staff rosters, attendance, and performance reports.
• Promote teamwork, discipline, and grooming standards within the department.

Guest Experience

• Handle guest requests and complaints promptly and professionally.
• Ensure personalized service and attention to detail in villa/room setup.
• Work closely with the Front Office to anticipate VIP and special guest requirements.

Administration

• Assist in preparing departmental budgets and controlling operating costs.
• Maintain records of inventory, lost & found, and maintenance logs.
• Implement standard operating procedures (SOPs) and safety measures.
• Monitor energy and chemical usage for sustainability compliance.

Quality & Safety

• Ensure compliance with hygiene, safety, and environmental standards.
• Coordinate periodic deep cleaning, pest control, and preventive maintenance.
• Participate in internal audits and quality inspections.

Qualifications & Experience

• Bachelor’s Degree / Diploma in Hotel Management or related field.
• Minimum 3–5 years of experience in housekeeping operations, with at least 1–2 years in a supervisory or assistant managerial role.
• Experience in luxury resorts or boutique properties preferred.
• Strong communication skills in English and Malayalam (additional languages a plus).
• Excellent leadership, organization, and problem-solving abilities.
• Knowledge of housekeeping software (Opera PMS, IDS, or similar) is desirable.

Personal Attributes

• Impeccable attention to detail and commitment to guest satisfaction.
• Calm, courteous, and solution-oriented under pressure.
• Passion for maintaining high standards of hygiene, sustainability, and aesthetics.
• Team-player with a warm, approachable personality suited to a nature-luxury resort environment.

Compensation

• Salary: Competitive, based on experience and qualifications.
• Accommodation and meals may be provided within the resort premises.
• Additional benefits as per company policy.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person