Assistant Manager- Helpdesk

2 - 5 years

8 - 12 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location: Bengaluru

Qualifications: - Bachelors degree in information technology

JD: Helpdesk

Job Title:IT Engineer Service Desk

We are looking for a Technical Support Specialist to join our team and provide timely, high-quality assistance to our internal teams or external business partners. You will diagnose and troubleshoot software issues, guide partners through step-by-step solutions, and ensure prompt resolution to maintain a high level of customer satisfaction. You will also be required to contribute to the Knowledge Base.

Responsibilities:

  • Respond to business partner queries in a timely and accurate manner via phone, email.
  • Identify, diagnose, and resolve technical issues related to applications and APIs.
  • Walk customers through troubleshooting steps and provide clear, user-friendly guidance.
  • Escalate complex issues to the appropriate internal teams when necessary.
  • Document technical issues and solutions in ticketing systems or knowledge bases.
  • Monitor and track issues to ensure accurate and timely resolution.
  • Collaborate with developers, system administrators, or other technical staff as required.
  • Stay up to date with product knowledge, system changes, and support policies.

Plz find the Bangalore office Address below:

Detailed address as follows for Bangalore Address: DBS House , 26, Cunningham Rd, Vasanth Nagar, Bengaluru, Karnataka 560001

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