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Hilton
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Assistant Manager Guest Relations

Assistant Manager Guest Relations

Hilton

1 - 5 years

3 - 6 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

front desk guest service front office management front office operations customer service receptionist activities guest handling telephone handling guest relations front office hospitality hotel management reception guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

As Assistant Manager Guest Relations, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. An Assistant Manager Guest Relations is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist Guest Relations Manager with the daily operations of the department
Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
Manage special room assignments and suite occupancies
Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
Ensure all VIP room standards are met and amenities are in place before arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Maintain inventory of Guest amenities
Demonstrate current knowledge of all hotel products and services
Offer a professional manner with an emphasis on hospitality and Guest service

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Assistant Manager Guest Relations