Assistant Manager- Fulfillment Operations

Role & responsibilities

Operations

• Oversee and control operations across the FCs large sites in respective zones
• Monitor client TATs daily and handle escalations from Client servicing teams
• Client TATs to be monitored and kept under targets
• Review FC plans with regards to the following o Manpower planning o Capital expenditure (including IT assets) o Consumables planning
• Take ownership of FC P&L in respective zones
• Keep costs under control as per budgeted figures
• Meet with new clients to help them understand operations and ensure successful client start-up
• Meet with key existing clients to understand their issues and use the feedback to improve operations
• Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action.
• Conduct RCA and investigations whenever any cases of theft arise and take necessary action
• Carry out routine audits across FCs to ensure compliance of the following
• Operational SOPs
• Legal / regulatory compliances
• Health and Safety guidelines
• Setup an interaction with external stakeholders Courier partners / Vendors / Clients to gather competitive intelligence
• Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones.
• Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met.
• Responsible for designing and implementing improved processes or operational policies.
• Recommends changes to products, or services to fulfill customer needs to the quality team. FC setup and expansion
• Take ownership of the FC expansion plan in respective zone
• Scout for FC locations wherever they are yet to be finalized
• Be involved in the FC layout finalization and provide feedback in design discussions
• Take ownership of the FC execution plan in respective zone
• Ensure that FCs are setup as per design of the Process excellence teams
• Ensure that FCs are setup as per agreed timelines
• Ensure that FC hiring is carried out so as to operationalize the FC on time