Assistant Manager - Front Office

As an Assistant Front Office Manager at Marriott International, your primary role is to support the Front Office Manager in overseeing front office operations and supervising the staff on a daily basis. This includes managing areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will collaborate with managers and employees to ensure a smooth check-in and check-out process, while also focusing on guest and employee satisfaction to enhance the department's financial performance. To be successful in this role, you should have a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university is also acceptable, with no work experience required. Your core responsibilities will include supporting the management of the Front Desk team by utilizing your interpersonal and communication skills to lead and motivate others. You will be responsible for supervising employees, managing day-to-day operations, and ensuring employee recognition across all shifts. Additionally, you will monitor and support progress towards Guest Services and Front Desk goals, handling complaints, resolving conflicts, and striving to improve service performance. Exceptional customer service is key in this role, where you will go above and beyond to ensure customer satisfaction and retention. You will provide guidance and coaching to employees, act as a role model for appropriate behaviors, and interact with guests to obtain feedback on service quality. Moreover, you will manage projects and policies, including implementing customer recognition programs and ensuring compliance with Front Office standards and procedures. In addition to the core work activities, you will have additional responsibilities such as providing information to supervisors and co-workers, analyzing information to solve problems, and communicating relevant updates to executives and team members. You may also need to function in place of the Front Office Manager when needed and participate in department meetings. Marriott International is committed to being an equal opportunity employer, embracing diversity and providing equal access to opportunities for all associates. We value and celebrate the unique backgrounds and experiences of our team members, promoting a culture of inclusion and non-discrimination based on any protected basis. Your dedication to upholding these values will contribute to our collective success and the exceptional service we provide to our guests.,