Skills:
Logistics Coordination, Hospitality Management, Client Servicing, Travel Management, Guest Relations, Vendor Management, Booking Systems, Customer Experience,
Company Overview
Envisioned by Nita M. Ambani and spread over 18.5 acres in Mumbais Bandra Kurla Complex, the Jio World Centre is an iconic business, commerce, and cultural destination. A multifaceted development of its kind in India, it includes the musical Fountain of Joy, an upscale retail experience, a multivenue cultural centre, selection of cafs and fine dining restaurants, serviced apartments and offices, and one of Indias largest convention facilities - the Jio World Convention Centre. The Centre opened to the public with the Jio World Convention Centre and the Fountain of Joy at Dhirubhai Ambani Square in early 2022. The Jio World Centre is strategically located in Mumbais vibrant business and cultural hub of Bandra Kurla Complex. This centre has been developed with an international design vocabulary, while honouring the culture and spirit of India.
Purpose of The Role
This role is responsible for seamless delivery of travel, logistics and other related services to ensure exceptional guest experiences. This position requires to collaborate with various internal departments and external vendors to optimize operations, enhance cost-effectiveness and deliver as per operational standards.
Job Accountabilities
Client Servicing
- Meet with Clients / Guest to understand travel needs, preferences, as per the budget
- Provide recommendation on destinations, transportation options and accommodation choices
- Assist with necessary information and assistance upon arrival
- Ensure service delivery as per operational and brand standards
Travel Planning and Booking
- Conduct detailed research and book flights, hotels, and ground transportation
- Create customized itineraries and manage all aspects of travel experience from beginning to end
- Secure rental transportation and other necessary services with Airport services, Tour guides etc.
Guest Services
- Deliver excellent customer service, acting as the first point of contact for guests
- Manage check-ins, reservations, with amenities and guest requests to ensure comfort and satisfaction
- Handle inquiries, concerns, and complaints in a professional and timely manner.
Administrative and Financial Tasks
- Process payments, manage invoicing, and manage financial records including PR/PO requests
- Maintain accurate client/guest records and precise booking information
- Ensure cost efficiencies and achieve project budget savings.
Industry Knowledge
- Stay up to date on travel trends, visa requirements, and destination information
- Maintain awareness of local customs, regulations, and safety guidelines.
Logistics & Coordination
- Coordinate with vendors and suppliers, domestic and international, to secure optimal arrangements
- Collaborate with other departments to ensure seamless service delivery
- Resolve planning clashes and other conflicts as they arise
Skills
- Proficiency with booking systems and travel software
- Knowledge of domestic and international travel trends
- Organizational and time-management skills
- Strong communication, collaboration and interpersonal skills
- Guest service and problem-solving abilities
- Ability to work under pressure and handle stressful/ dynamic situations
- Commitment to guest satisfaction
Qualifications
- Bachelors degree in Hospitality/Tourism or related field
Experience
- 5+ years of relevant experience
- Experience in a hospitality set-up with expertise in Travel, Lodging & Boarding, Guest Services
