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EXL
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Assistant Manager

Assistant Manager

0 years

|

0 Lacs

pune maharashtra india

Posted:10 hours ago| Platform:

Apply

Skills Required

transactions coaching compliance regulations security data audits

Work Mode

On-site

Job Type

Full Time

Job Description

Manage team and ensure quality and productivity targets are met
Preferred knowledge of the UK insurance industry
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like ISO/COPC etc.
Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy

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