Assistant Manager

Position Title, Responsibility Level

Assistant Manager / Lead Assistant Manager

Function

Accounts Receivable: Billing

Reports to

Manager

Permanent/ Temporary

Permanent full time

Span Of Control

Nil

Location

Bangalore

Essential Functions

• Should have team lead experience with billing experience
• Address customer inquiries, credit requests, account reviews, and other inbound billing related inquiries from external customers, and then documenting related discussions and research within Salesforce
• Research and verify customer issues with Product, Operations, and Implementation teams to determine root cause and warranted remediation
• Clearly and concisely present information in verbal or written form to both internal and external customers
• Process all customer cancellations within relevant billing and production systems according to contract terms
• Vet all buy sell communications and initiate related cancellations and contract changes or customer updates
• Other projects and billing related customer responsibilities as needs arise
• Create & update the details for the Project maintenance
• Maintain up-to date data on the Forecast of the resources engaged in the Project
• Adhere the timelines/ SLA built for the Process
• Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing
• Contribute to the Process Improvement / Simplification / Automation
• Reconciliations and Month close activities
  

Primary Internal Interactions

• Need to work with Inter-Departments within the team for Accounts Receivable.
  

Primary External Interactions

• Need to work along with client team of a specific region.
• Need to communicate to the client on a regular basis through e-mail and telephone.
• Weekly/daily calls on a regular basis
• Flexible to work in any shift & open to putting in extra hours when required