Assistant Manager/ Executive – Operations & Customer Service (Ocean Freight)_Mumbai

Key Responsibilities

1. Communication & Coordination

   : Act as the primary liaison, managing communication and coordination with overseas agents, shippers, CHAs, transporters, clearance teams, CFS teams, shipping lines, and KAMs to ensure seamless operations.

2. Shipment Planning & Execution

   : Oversee the planning and execution of ocean freight shipments in line with SOPs to ensure efficient service delivery.

3. Carrier/Co-loader Bookings

   : Handle the booking process with carriers and co-loaders, ensuring timely shipment scheduling and space availability.

4. Logistics Management

   : Coordinate the end-to-end logistics process, including the arrangement of pickups, customs clearance, and stuffing of containers.

5. Document Verification

   : Conduct thorough checks of HBL and MBL documents after the document control team has completed their verification, ensuring accuracy.

6. Onboard Shipment Updates

   : Provide regular updates to shippers and overseas agents regarding the status of shipments once onboard.

7. Invoice Verification

   : Review and verify carrier and vendor invoices to ensure accuracy and compliance with agreed terms.

8. Financial Accuracy

   : Ensure that income and expense provisions are accurately updated in the L-shipping system as soon as shipments are stuffed into containers.

9. Pre-alert Notifications

   : Send pre-alerts to overseas agents promptly to ensure all stakeholders are informed and prepared for the cargo's arrival.

10. Daily Shipment Reports

    : Maintain and update the Daily Status Report (DSR) and ensure it is submitted to the reporting manager on a daily basis.

11. KPI Adherence

    : Ensure strict adherence to Key Performance Indicators (KPIs) to maintain high standards of operational performance and customer satisfaction.

Qualifications & Experience

• Minimum of 4-6 years of experience in ocean freight operations within the freight forwarding industry.
• Strong understanding of international shipping regulations, customs clearance, and documentation.
• Excellent coordination and communication skills, with an ability to manage multiple stakeholders.
• Proficiency in logistics and freight management systems, including L-shipping.
• Strong attention to detail and problem-solving abilities.