Assistant Manager - Dispatch

About MSI SERVICES PVT LTD

“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USDMNC with 3500+ employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasant Nagar, Bangalore, India with 750+ employees”. We plan to grow further and offer best in class Employee Benefits. For more details visit our website –http://www.msiservices.in/ If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/

Summary: Dispatch support team plays a crucial role in ensuring smooth operations and timely delivery of goods or services. Their primary responsibilities include coordinating schedules, managing logistics, and providing support to drivers or field personnel. The dispatch support team acts as a central hub, facilitating communication between various stakeholders to ensure efficient and effective delivery operations.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the Dispatch Manager in overseeing daily dispatch operations.

• Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.

• Support in tracking shipments and addressing exceptions or delays.

• Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.

• Maintain accurate records of dispatch activities, performance metrics, and compliance requirements.

• Coordinate with warehouse, transportation, and customer service teams for smooth operations.

• Train and mentor dispatch staff on procedures, systems, and best practices.

• Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.

• Identify process gaps and recommend improvements to enhance efficiency and service quality.

• Ensure compliance with company policies, safety standards, and transportation regulations.

Desired Candidate Profile

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (preferred).

• 5–7 years of experience in dispatch, logistics, or transportation; 1–2 years in a supervisory role preferred.

• Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.

• Excellent communication, problem-solving, and decision-making skills.

• Ability to handle multiple priorities in a fast-paced environment.

• Strong leadership and team management abilities.

Skills Required

• Dispatch & route planning

• Leadership & team supervision

• Customer service & issue resolution

We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.