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Assistant Manager

Deutsche Telekom Digital Labs

5 - 8 years

10 - 19 Lacs

new delhi gurugram delhi / ncr

Posted:5 hours ago| Platform:

Apply

Skills Required

change management incident management itil certified escalations problem management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Coordinate with IT teams to troubleshoot incidents, minimizing business impact, and

communicate updates to stakeholders.

Identify and analyze root causes of incidents to prevent future occurrences and

enhance service quality.

Facilitate investigations, document findings, and implement corrective actions.
Oversee the change management process, ensuring all changes are planned, assessed,

approved, and documented, including post-implementation reviews.

Coordinate with teams to evaluate risks and impacts of changes on IT services.
Develop and maintain reports and dashboards to track performance metrics for

incident, problem, and change management and fulfil reporting requirements for CIO

Proactively enhance incident, problem, and change management processes, tools, and

methodologies.

Foster a culture of continuous improvement by encouraging feedback and adopting

best practices.

Familiarity with ITSM and monitoring tools such as Snow, Jira, Dynatrace,

OpenSearch, and Grafana.

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