Assistant Manager - Debt Management Services - SME

Bajaj Finance

0 - 2 years

5 - 9 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

customer service sme customer support target achievement team leading operations management team management customer relationship team motivation team handling training technical support escalation management email support customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job PurposeTo achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

Achieve collections target by visiting customers/agency
Monitor performance against set parameters and provide regular updates
Ensure legal guidelines are complied with while repossessing products
Maintain accurate records of customer interactions and transactions
Provide regular reports on collection activities and performance
Handle escalations promptly and effectively to resolve issues
Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

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