Assistant Manager, Deal Desk

About the Role:

The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment.

What You'll Do:

Team Leadership & Development:

• Create an inspiring team environment with an open communication culture
• Set clear team goals related to the 'Ready for Close Won' process
• Oversee day-to-day shift operations, leveraging key deal desk metrics to drive team focus and productivity
• Conduct regular 1:1 check-ins with each team member
• Coach team members on development plans for areas requiring improvement
• Define individual team member quarterly training/development opportunities
• Oversee the onboarding of new team members, ensuring a successful experience
• Recognize high performance and reward accomplishments through standard CrowdStrike programs
• Nurture team member strengths while identifying areas for improvement
  

Operational Management:

• Monitor team performance and report on metrics as requested by leadership
• Assign team members to Deal Desk projects based on interest and aptitude
• Listen to team members' feedback and resolve issues or conflicts in a timely manner
• Represent and advocate for team needs to senior management
• Serve as a backup to senior deal desk managers as requested
• Step in to perform deal desk analyst responsibilities during peak periods or resource constraints
  

Strategic Initiatives:

• Foster creativity and encourage input on process/program innovation aligned with corporate growth
• Problem-solve with team members on key business issues, working collaboratively toward solutions
• Develop and implement process improvements to enhance efficiency and accuracy
• Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals
• Identify opportunities for automation and technology enhancements within the Deal Desk function
  

What You'll Need:

• Bachelor's degree
• 8-10 years of relevant experience, including 3+ years in team leadership roles
• Prior experience in Deal Desk, Order Management, or similar function
• Demonstrated ability to lead and develop teams
• Strong understanding of sales operations and order processing workflows
• Advanced knowledge of Salesforce.com and Tableau
• Excellent communication and interpersonal skills
• Experience working in a high-growth technology environment
  

Bonus Points:

• Experience in cybersecurity or SaaS industry
• Knowledge of Order To Cash process
• Experience managing remote or global teams
• Project management certification or experience
• Change management experience
  

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