Assistant Manager - Cybersecurity Operations

About The Company

Major Responsibilities

•   Manage the Perimeter Security technologies deployed by Tata Communication on client infrastructure including Firewall, Proxy, 2FA, etc.
•   Handle change and support requests from customers
•   Perform initial troubleshooting on issues and escalate to shared SOC team as needed via portal, email or phone.
•   Follow up requests and incidents for resolution and ensure client is communicated regularly
•   Establish good working relationship with the stakeholders on the client side
•   Send regular reports on the tasks performed to the TCL Manager
•   Provide hands and feet support for the remote team inside the client infrastructure for troubleshooting and other activities.
•   Work with vendors to resolve internal and customer issues in a timely manner
•   Support client on their regular office days. Candidate would also be expected to be flexible with timings to support issues and major activities like upgrades or maintenance.
  

•   Bachelor’s degree in Engineering or equivalent
•   5-8 years of Experience in Networking and Perimeter Security. Good knowledge in Firewalls, Proxies and in Two Factor Authentication
  

Technical Skills

•   Candidate should have handled at least any two of the Firewall products. Cisco, Checkpoint, Palo Alto, and FortiGate,
•   Experience with any of these Proxy products Bluecoat or Zscaler.
•   Understanding of security landscape and different tools used
•   Good Communication and interpersonal Skills are mandatory.
•   Industry certifications in the above products would be an added advantage.
•   Familiarity with ITIL framework would be an advantage