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Assistant Manager Customer Service (Sales Coordination Europe & MEA)

5 - 10 years

7 - 11 Lacs

Mumbai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

SAP Sales Support Sales Coordination Customer Service Payment Collection Payment Followup Order Processing Follow Ups Order Fulfillment Sales Order

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Assistant Manager Customer Service (Europe Region) Location: Vikhroli Experience Required: 4 to 10 Years Industry: Manufacturing Department: Customer Service Job Description: We are hiring an experienced Assistant Manager Customer Service to support our Europe region operations. The ideal candidate should have a strong background in manufacturing customer service , sales coordination , and export order processing . This role requires close collaboration with both customers and internal teams to ensure a seamless Order-to-Cash (O2C) experience. Key Responsibilities: Manage end-to-end customer service operations for international (export) clients Coordinate with internal teams (sales, logistics, finance, production) to ensure timely order fulfillment Handle complete Order-to-Cash process from order entry to delivery and payment follow-ups Maintain proactive communication with customers regarding order status, delivery schedules, and issue resolution Prepare and maintain accurate documentation in SAP and Excel for all customer transactions Ensure customer satisfaction and maintain long-term business relationships Required Skills & Qualifications:- 4+ years of experience in customer service within the manufacturing industry Proven experience handling international/export customers Proficient in SAP (Order Management module) and MS Excel Strong coordination and communication skills with internal stakeholders Knowledge of documentation and compliance related to exports is preferred Graduation in any discipline (Engineering/Commerce preferred) Excellent written and verbal communication skills Should be based in Mumbai

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