Position Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.

Essential Qualifications: Graduates in any discipline

Technical Qualifications: Technical know\-how of MS Office Suite

Experience: Minimum of 0 \- 2 years experience in client servicing Organization

Organization Structure : Report to the Client Manager.

Work Schedule: Flexible to work in any shifts.

Description of Responsibility:

Operate as a vital link between the client and the operations

Assign jobs to team to ensure maximum utilization of resources

Play an important role with Client Managers to develop an environment that provides motivation and opportunities for the team

Assess, understand, analyze the client requirement and ensure the deadlines are adhered to

Manage queues \/ workflow and shift scheduling

Check \/ monitor absenteeism

Ensure adherence to security norms including print security and physical access procedures in the team

Ensure all members of the team go through security and compliance awareness programs as per policy

Knowledge & Skills \/ Competencies:

Good oral and written communication skills

Excellent presentation and layout skills

Customer service orientation

Inter\-cultural awareness

Initiative

Ability to function in a dynamic and changing environment

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Customer Service Associate