Customer Service Associate

As a Customer Service Representative at our company, you will be responsible for handling customer inquiries promptly and accurately through phone, email, and chat. Your main duties will include: - Adhering to a 9-hour shift schedule in the office and resolving customer issues within the defined Turnaround Time (TAT) - Logging and maintaining detailed records of customer interactions in the internal system To excel in this role, you should possess the following qualifications: - Demonstrated excellent verbal and written communication skills in English - Willingness to work in rotational day or night shifts based on business needs - Comfort with an on-site role and working from the office - Commitment to a 9-hour workday, 5 to 6 days a week If you are available for immediate joining with no major planned time off in the next 23 months, we encourage you to apply for this position. Please note that our company focuses on creating business value through consulting and Agile development. Our products are designed to help people succeed, and we are dedicated to hiring top-notch employees who can contribute to our success.,