Posted:1 month ago|
Platform:
Work from Office
Full Time
We are hiring for AM and Officer level only.
Please find JD below.
We are looking at Graduates with excellent English-speaking skills and immediate joiners are preferred.
Note :
We have 5 days working with rotational shifts and rotational week - offs
No night shift for females ( any 9hr shift between 8am to 9 pm)
No transportation facility provided.
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Optimal qualification for success on the job is:
Graduate or Post graduate freshers and experienced candidates from a recognized institution
2- 5 years of relevant experience is an added advantage
Age Limit 35yrs
Axis Bank
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