Assistant Manager-CT-B2B

Role Overview:

We are looking for a dynamic and detail-oriented professional to join our B2B Control Tower team. The role involves end-to-end visibility, monitoring, and management of large-scale B2B logistics operations, ensuring seamless execution of shipments, proactive exception handling, stakeholder management, and process excellence. The ideal candidate will bring strong analytical skills, problem-solving ability, and operational expertise to improve the service levels and optimize cost efficiency across the supply chain.

Key Responsibilities:

• Daily Operations:

• Monitor day-to-day B2B shipment lifecycle across multiple channels (FTL/LTL/PTL/Express/Last-Mile).
• Drive end-to-end visibility by tracking shipments, resolving exceptions, and ensuring SLA adherence.
• Act as a single point of contact for escalations and real-time issue resolution.

• Stakeholder Management:

• Collaborate with internal teams (planning, customer service, operations, finance) and external partners (transporters, 3PLs, vendors).
• Provide timely updates and insights to business stakeholders and clients.
• Conduct regular business reviews and performance updates with partners.

• Performance & Analytics:

• Track key metrics: on-time delivery, damages, transit delays, and cost efficiency.
• Perform root cause analysis for failures and implement corrective & preventive actions.
• Publish daily/weekly/monthly dashboards, MIS, and client reports.

• Process Improvement & Automation

• Identify process gaps and design SOPs for scalable and reliable B2B logistics operations.
• Support automation initiatives, digital tools adoption, and control tower enhancements.
• Work closely with product/tech teams to drive visibility solutions and predictive analytics.

• People Leadership:

• Lead and mentor a small team of control tower executives/analysts.
• Ensure adherence to processes, training, and continuous capability development.

Qualifications & Skills:

• MBA / PGDM in Supply Chain, Operations, or related field preferred; Graduate with relevant experience may also apply.
• Experience:
  
• Assistant Manager: 35 years in logistics / supply chain operations with at least 2 years in a control tower or similar function.
• Manager: 5–8 years in logistics / B2B operations with 2–3 years in a leadership/control tower role.
• Strong understanding of B2B logistics models (FTL, PTL, express, warehousing, distribution).
• Proficiency in Excel, Power BI (additional)
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, high-pressure environment.

Key Success Metrics:

• SLA adherence (On-time delivery, damage %, TAT).
• Reduction in escalations & exception resolution time.
• Cost optimization vs. baseline.
• Partner & client satisfaction scores.
• Adoption of digital tools & process improvements.

Let me know if anything else is required.