27 Control Tower Jobs

As a Principal DevOps Engineer at our company, you will play a crucial role in leading our DevOps initiatives to ensure the reliability, scalability, and security of our high-value transactional systems. Your responsibilities will include providing on-call support, responding to critical incidents, and analyzing issues to drive problem resolution with minimal downtime. You will also be responsible for incident response and escalation management for DevOps-related incidents. Collaboration with various stakeholders, including Service Reliability & Transition teams, CloudOps & Observability teams, SecOps teams, and Engineering teams, will be a key aspect of your role. You will work effectively in a multi-vendor enterprise environment to ensure seamless integration and communication. Additionally, you will guide and mentor DevOps engineers, provide training support, and drive work division and prioritization to optimize team performance. In terms of technical expertise, you should have experience with AWS services such as S3, Lambda, IAM, and CloudWatch, as well as infrastructure as code tools like Terraform and CloudFormation. Knowledge of CI/CD pipelines, Kubernetes, and observability tools is essential. You should also have experience with containerization and orchestration technologies like Kubernetes and RDS, as well as security compliance and best practices in a regulated environment. To be successful in this role, you should have at least 10 years of experience in DevOps, Cloud, or Site Reliability Engineering roles, with a strong understanding of AWS cloud services and infrastructure. Excellent problem-solving, communication, and stakeholder management skills are crucial, along with experience in multi-vendor enterprise environments and regulated industries. At GlobalLogic, we prioritize a culture of caring and offer continuous learning and development opportunities. You will have the chance to work on interesting and meaningful projects while enjoying balance and flexibility in your work-life integration. Join us in our mission to engineer impact for and with clients around the world, shaping the future through innovative digital solutions.,

As a Customer Service Specialist at our company, your main responsibility will be to provide a top-notch customer service experience for order escalations, CR/allocation requests, and order modifications/progress for our valued customers. You will proactively communicate with customers and internal teams to address any issues that may arise, utilizing your expertise and relationships within the business to streamline processes, drive digital adoption, manage the open order backlog, and provide project support. Your responsibilities will include offering exceptional customer service across various channels, supporting and resolving customer escalations on delivery issues, managing the open order backlog to ensure timely delivery, providing order support, removing obstacles to ensure a smooth ordering and delivery experience, supporting end-of-life and obsolete parts processes, and collaborating cross-functionally with supply chain support and order management expertise. Additionally, you will focus on resolving queries and requests in line with agreed KPIs and SLAs, working closely with Marketing and supply chain teams to enhance the customer experience, supporting customers in utilizing digital tools for self-service, streamlining processes to improve customer experience, and actively contributing to continuous improvement and transformation projects. To excel in this role, you should have an excellent understanding of order modification, progression, and escalation, as well as knowledge of Global Supply Chain and cross BU back-office processes. Experience in customer service, familiarity with Customer Support metrics, strong verbal and written communication skills, effective interpersonal and time management abilities, proficiency in digital tools such as Microsoft Suite, CRM, Salesforce, SAP, and Control Tower, and a basic technical understanding of Schneider core offers are essential. The ideal candidate will have 6+ years of experience in operation management, process improvement, and supply chain processes, preferably with experience in managing a contingent workforce during peak hours. A degree from a reputable university, an MBA in supply chain, marketing, or operation management, and certification in SAP or related tools are preferred qualifications. If you are a self-motivated individual with a passion for delivering exceptional customer service, keen attention to detail, and a drive for continuous improvement, we invite you to join our team in Mohali, Punjab. This is a full-time position with exciting opportunities for career development and growth.,

Role & responsibilities Responsible for the end to end on time vehicle placement, vehicle tracking, POD and Ebill management Proactively communicate for any vehicle delays to relevant stake holders Be on top of managing emails and respond without delays, monitor mailboxes, tickets for speedy resolution Timely on boarding of new customers to Control Tower Act as a bridge between Control Tower and Other stake holders Providing direction, guidance, and support to team members to help them achieve their individual and team goals Prepare, review and update SOP and process flows to reflect latest process update Prepare and circulate monthly score card Ensure team members login to shift on time, monitor attendance and adhere to break schedules Managing team schedules, delegating tasks, and ensuring that deadlines are met Willing to roll up sleeves to get the job done and who is willing to contribute at all levels, and who is passionate about achieving success Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Ensuring that team members have the necessary support to perform their job effectively Manage volume and support teams in achieving the targets Perform root Cause Analysis activities and operational excellence programs when require Ensure appropriate communication and escalation of issues to relevant senior stakeholders Implement Cost Saving \ Value Addition Project Perform process controls. Preferred candidate profile Experience in team handling and rostering Good attitude and willingness to work in night and rotational shift and avb on calls as business needs Excellent communication skills Hindi must Good stakeholder management Strong analytical and excel skills

Job Title: Senior Manager / Manager RCT (Regional Control Tower) Location: Mumbai Distribution Center (DC), India Department: Supply Chain / Logistics Control Tower Job Summary: We are looking for an experienced and highly analytical Senior Manager / Manager – Regional Control Tower (RCT) to lead real-time logistics and warehouse operations across the West region from our Mumbai DC. The role will be responsible for enabling operational visibility, proactively managing exceptions, improving service levels, and driving cost and efficiency improvements through data-driven insights and cross-functional coordination. This position is ideal for someone with 8+ years of experience in logistics control tower, transportation management, and warehouse operations, preferably in high-volume environments such as e-commerce, FMCG, or 3PL. Key Responsibilities: 1. Regional Operations Visibility & Coordination: Act as the single point of control for logistics performance across the West zone. Monitor inbound, outbound, last-mile, and reverse logistics from multiple DCs, hubs, and transit points. Ensure OTIF (On-Time In-Full) performance, SLA adherence, and rapid issue resolution. 2. Exception Management & Escalation Handling: Identify, prioritize, and resolve operational deviations in real-time. Coordinate with DC teams, transport partners, customer service, and central planning for immediate escalations. Lead root cause analysis and implement preventive actions for recurring issues. 3. Performance Reporting & Analytics: Track and report daily KPIs such as order cycle times, transit delays, fill rates, and TAT (Turnaround Time). Drive decisions through dashboards, trend analysis, and scenario modeling. Recommend improvements in network routing, dispatch scheduling, and manpower planning based on data insights. 4. System Optimization & Automation: Drive usage of Control Tower platforms (TMS/WMS/OMS) and ensure accurate data flow across systems. Collaborate with tech and product teams to improve control tower tools, exception alerts, and analytics dashboards. 5. Process Standardization & Continuous Improvement: Define and institutionalize SOPs across sites within the region. Champion continuous improvement initiatives (Lean, Six Sigma) in logistics operations. Conduct weekly and monthly governance reviews with internal teams and logistics partners. Qualifications & Experience: Graduate in Engineering, Supply Chain, or Logistics; MBA preferred. 8+ years of experience in logistics operations, control tower, or regional supply chain management. Strong knowledge of TMS/WMS platforms, transportation networks, and warehouse workflows. Hands-on experience in data analysis, dashboarding (Power BI/Tableau), and process optimization. Key Skills & Competencies: Excellent stakeholder management across internal and external teams. Strong leadership, problem-solving, and communication skills. Analytical mindset with attention to detail and a sense of urgency. Ability to work in a high-paced, 24x7 operational environment. Preferred Background: Prior experience in e-commerce, FMCG, retail logistics, or 3PL control tower setup. Familiarity with route planning, real-time tracking, and geo-analytics tools. Exposure to regional or national logistics network management.

Job Title: Manager Control Tower Location: Ahmedabad Distribution Center (DC), India Department: Supply Chain / Logistics Operations Job Summary: We are looking for a proactive and detail-oriented Manager – Control Tower to lead end-to-end visibility, coordination, and issue resolution across logistics and warehouse operations at our Ahmedabad DC. The ideal candidate will bring 5+ years of experience in control tower functions, logistics execution, and warehouse management. This role will act as a central point of command for monitoring daily supply chain operations, ensuring real-time visibility, minimizing disruptions, and driving operational efficiency through data-driven decisions. Key Responsibilities: 1. Real-Time Monitoring & Exception Handling: Monitor inbound and outbound logistics, last-mile deliveries, and warehouse operations in real-time. Use control tower systems (TMS/WMS dashboards) to track KPIs, SLA adherence, and order flows. Identify delays, bottlenecks, or deviations; initiate corrective action and escalate critical issues. 2. Operational Coordination: Act as the nerve center between transportation partners, warehouse teams, customer service, and regional logistics managers. Facilitate rapid decision-making by ensuring the right information reaches the right stakeholders at the right time. 3. Process Improvement & Analytics: Analyze operational data to identify trends, recurring issues, and areas of improvement. Implement SOPs and best practices for exception handling, route management, and load planning. Provide input on capacity planning, resource allocation, and shift-level optimization. 4. Control Tower System Management: Work with tech/product teams to enhance system dashboards, alerts, and process automation. Ensure timely and accurate data feeds from TMS, WMS, and ERP systems. 5. Performance Reporting & Governance: Prepare daily/weekly performance dashboards for warehouse throughput, transit times, OTIF (On-Time In-Full), and issue resolution. Conduct regular operational reviews and RCA (Root Cause Analysis) meetings. Qualifications & Experience: Bachelor’s degree in Logistics, Supply Chain Management, Engineering, or related field. 5–8 years of experience in control tower operations, logistics execution, or warehouse management. Strong understanding of DC operations, transportation, reverse logistics, and order lifecycle management. Hands-on experience with TMS, WMS, or ERP systems (SAP, Oracle, Manhattan, etc.). Proficient in Excel, Power BI or Tableau, and comfortable working with operational data.

Job Title: Manager Network Design & Planning (Logistics) Location: Bangalore, India Department: Supply Chain / Logistics Job Summary: We are seeking a strategic and analytical professional to lead our logistics network design and planning initiatives. The role involves optimizing the logistics network (warehouses, fulfillment centers, transport routes, etc.) to improve service levels, reduce costs, and enable scalable growth across India. Key Responsibilities: Network Strategy & Design: Design and continuously optimize the supply chain and logistics network (nodes, routes, service areas) to support current and future business needs. Evaluate options for new fulfillment centers, cross-docks, or last-mile hubs. Use modeling tools to simulate logistics scenarios and recommend the most efficient network designs. Data Analysis & Planning: Analyze transportation and warehouse cost structures, service level data, and demand patterns. Develop and maintain forecasting models for capacity and network performance. Identify and mitigate logistics bottlenecks and inefficiencies. Project Management: Lead cross-functional projects related to network expansion, cost optimization, and capacity planning. Coordinate with warehousing, transportation, procurement, finance, and technology teams for seamless execution. Technology & Tools: Work with planning tools like Llamasoft (Coupa), AnyLogistix, or custom optimization models. Collaborate with product and tech teams to implement data-driven decision-making tools. Stakeholder Engagement: Present recommendations to senior leadership with clear cost-benefit analysis. Liaise with external partners (3PLs, consultants, transporters) to align network goals. Qualifications: Bachelors degree in Engineering, Logistics, Supply Chain, or related field. MBA or M.S. in Supply Chain/Operations preferred. 6–10 years of experience in logistics network design, supply chain planning, or operations strategy. Strong knowledge of supply chain operations – warehousing, transportation, and inventory flow. Experience with advanced analytics, simulation, and optimization tools. Proficiency in SQL, Excel, and at least one data visualization tool (Power BI, Tableau). Excellent analytical, communication, and stakeholder management skills. About the organization- Shadowfax is India's leading crowd sourced technology based multi category last-mile express logistics platform, where technology is used to drive supply chain solutions, serving 300+ cities. Shadowfax is the first ever B2B platform which provides an array of products and services to serve multiple categories - including food delivery, multi-city fulfilment, express shipping, same day delivery services, reverse logistics ,online retail (physical goods e-commerce) , Pharma and grocery through a single platform, improving the earnings of delivery partners across the day.

Role & responsibilities Responsible for end to end on time vehicle placement, vehicle tracking, POD and Ebill management, customer Billing Prepare, review and update SOP and process flows to reflect latest process updates Willing to roll up sleeves to get the job done and willing to contribute at all levels, and passionate about achieving success Providing direction, guidance, and support to team members to help them achieve their individual and team goals Perform root cause analysis activities and operational excellence programs when require Implement Cost Saving \ Value Addition Project Perform process controls and dip stick audits Act as a bridge between Control Tower and Other stake holders Ensure team members login to shift on time, monitor attendance and adhere to break schedules Managing mail boxes and ensuring all emails / calls are handled without delays Managing team schedules, delegating tasks, and ensuring that deadlines are met Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Timely on boarding of new customers to Control Tower Co-Ordinate with Hiring team and ensure employees are hired and on boarded timely Ensure appropriate communication and escalation of issues to relevant senior stakeholders Preferred candidate profile Experience in team handling and rostering Good attitude and willingness to work in night and rotational shift and avb on calls as business needs Able to delegate tasks, resolve problems Good Leadership and Problem solving skills Excellent communication skills Hindi Mandatory Good stakeholder management Strong logical and analytical thinking It is 24x7 operations Shifts will be between (6:30 AM - 3:00 PM, 9 AM - 5:30 PM, 1:30 PM - 10 PM, 10 PM - 6:30 AM), based on roster, off will vary 6 days WFO Interested candidates can drop your resume at srileka.r@tvsscs.com

You will need to have a solid understanding of end-to-end supply chain planning concepts and the various issues associated with supply chain management. Your responsibilities will include: - Having experience in various supply chain processes, particularly in demand planning, sales and operations planning, supply planning, and control tower - Participating in supply chain packaged solution implementation projects, and being able to work effectively in a collaborative team setting - Demonstrating strong design, analytical, and problem-solving skills - Showcasing excellent presentation and organizational abilities - Possessing exceptional communication skills, both written and verbal You should also be capable of developing strong relationships with the business and have a proactive attitude towards taking action.,

Job Summary We are seeking an experienced and highly motivated Assistant Manager Control Tower to join our operations team. The Assistant Manager will be responsible for overseeing day-to-day activities in the Control Tower, ensuring operational efficiency, effective communication, and seamless execution of processes related to monitoring, tracking, and managing various projects and tasks. This role will be pivotal in ensuring alignment between teams and stakeholders, managing escalations, and providing support for the timely delivery of projects. Key Responsibilities Monitor & Manage Operations: Oversee the monitoring of all operational processes and track key performance indicators (KPIs) to ensure timely and efficient execution across the Control Tower. Incident & Issue Management: Manage and resolve any operational issues or incidents, escalating critical concerns to senior management. Ensure that the resolution process is effective and completed within required timelines Cross-Functional Coordination: Collaborate closely with various departments (e.g., Revenue, Sales, Customer Support, Finance, etc.) to ensure smooth communication and resolution of operational issues. Provide real-time support to different business units to address challenges and streamline processes. Reporting & Analytics: Prepare regular reports, dashboards, and summaries for the management team on the status of ongoing activities, key issues, and escalations. Use data-driven insights to identify areas for improvement and implement corrective actions. Process Optimization: Continuously assess operational workflows and suggest improvements to increase efficiency, reduce delays, and minimize errors across the control tower processes. Escalation Management: Act as the first point of contact for escalations. Handle and resolve issues raised by internal teams or external stakeholders in a timely manner. Compliance & Documentation: Ensure all activities are documented correctly and follow compliance guidelines. Maintain clear, accurate records of operations, issues, and resolutions. Team Support: Support the Control Tower Manager in managing the team, ensuring team members are aligned with operational goals, and assist in coaching and mentoring junior staff. Key Skills & Qualifications Education: Bachelor's degree in Business Administration, Operations Management, or a related field. MBA is a plus. Experience: 3-5 years of experience in an operations, control tower, or process management role. Experience in managing or coordinating cross-functional teams. Skills: Strong organizational and multitasking abilities. Excellent communication and interpersonal skills, with the ability to manage internal and external relationships. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting/dashboard tools (e.g., Google Data Studio, Tableau). Strong problem-solving skills with the ability to handle complex issues efficiently. Knowledge: Understanding of control tower operations, logistics management, and supply chain processes is a plus. Ability to work under pressure and meet tight deadlines. Leadership: Ability to manage, mentor, and provide guidance to junior team members. Attention to Detail: Highly detail-oriented with an ability to identify discrepancies and areas for process improvement. Personal Attributes Strong analytical mindset. Results-driven with a focus on operational efficiency. Proactive and solution-oriented approach to problem-solving. Ability to adapt quickly to changes and challenges. Strong work ethic and ability to work in a fast-paced environment.

We are looking for a proactive and detail-oriented Control Tower Specialist/Manager to oversee end-to-end supply chain visibility and ensure seamless logistics operations for our e-commerce business. The ideal candidate will act as the central nerve center for all logistics movements, ensuring real-time coordination, exception management, and stakeholder communication. Key Responsibilities: Central Monitoring & Visibility Act as a centralized hub for real-time monitoring of logistics movements across warehouses, 3PLs, last-mile delivery, and returns. Ensure high data accuracy and integrity across systems (TMS, WMS, OMS, ERP). Exception Management Identify and proactively resolve shipment delays, capacity constraints, carrier issues, or warehouse bottlenecks. Escalate and communicate risks to internal and external stakeholders. Stakeholder Coordination Collaborate with internal teams (procurement, warehousing, customer service) and external partners (carriers, 3PLs, fulfillment centers). Support customer service teams with real-time updates and escalations. Data Analytics & Reporting Generate daily/weekly performance reports (OTIF, delivery time, returns, cancellations, etc.). Use dashboards and KPIs to identify trends and drive continuous improvement. Process Improvement Develop SOPs and control tower processes to enhance operational efficiency. Support digital transformation initiatives in logistics and supply chain Bachelors degree in Supply Chain, Logistics, Engineering, or a related field. 37 years of experience in logistics operations, e-commerce supply chain, or control tower roles. Strong knowledge of transportation, last-mile delivery, reverse logistics, and 3PL management. Experience with ERP, WMS, TMS, and control tower software (e.g., SAP, Oracle, Manhattan, FourKites). Strong analytical skills; proficiency in Excel, Power BI, or other reporting tools. Excellent communication and problem-solving skills. Ability to work under pressure in a fast-paced environment.

1+ year Experience in B2C Large Delivery 2+ year experience in Seller pickups and seller Delivery New Project Imlementation and execution Excellent excel skills Vendor Deployment for LCV B2C Delivery Performance monitoring and CAPA Daily and Weekly business review Stake-holder management

Job Description About Shadowfax: Shadowfax is Indias leading on-demand tech-backed gig marketplace that helps businesses outsource last mile activities. Shadowfax employs tech-enabled solutions like ML and AI to offer supply that keeps pace with demand in the fast-growing and highly fragmented hyperlocal distribution ecosystem and ensures a wonderful end-user experience. The Shadowfax app has over two million downloads and is designed as an immersive platform for delivery and is a single app that works across multiple platforms. The app is used as a channel for guaranteed earnings across multiple E-com and Hyperlocal platforms. Shadowfax has been consistently widening its area of operations by expanding in E-commerce and Hyperlocal segments and getting into new growth areas like grocery distribution. Shadowfax has extremely friendly people and partnership policies that are designed to be highly empathetic and are always looking for ways to make the riders lives better and transform the appeal of delivery and other blue collar jobs as an attractive career option. Working with the Shadowfax platform ensures strong earning potential along with a high degree of flexibility and freedom along with financial support services like loans, and insurance. In October 2021, Shadowfax launched Indias first delivery SuperApp to accelerate the growth of delivery partners by empowering them to access multiple opportunities via a single platform. Shadowfax was co-founded by Abhishek Bansal, Gaurav Jaithliya, Praharsh Chandra, and Vaibhav Khandelwal in 2015. Over the last six years, it has now grown to a team size of close to 5000 employees with 100K+ daily active users (delivery partners) in more than 700+ cities in India, fulfilling 20 million orders per month across 100+ leading brands in 7000+ pin codes Our clients are present across sectors like e-commerce, food, grocery, FMCG, electronics, consumer durables, pharma, apparel, auto, BFSI and Insurance etc. Job Title: Manager - Control Tower (First Mile & Mid Mile) Location : Bangalore, India Department: Supply Chain / Logistics Reports To : Senior Manager / Director, Operations Job Summary: As a Manager - Control Tower (First Mile & Mid Mile), you will be responsible for overseeing the logistics operations from the point of origin to distribution hubs, ensuring that goods are efficiently moved through the first mile and mid-mile stages of the supply chain. Your primary focus will be optimizing operations, managing real-time visibility of shipments, coordinating with multiple stakeholders, and driving continuous improvements to ensure on-time, cost-effective deliveries. The role requires a deep understanding of supply chain processes, data analytics, and exceptional problem-solving skills to handle dynamic operational challenges. Key Responsibilities: 1. Operations Management: Oversee and manage the First Mile (from supplier to warehouse) and Mid Mile (from warehouse to regional hubs/distribution centers) logistics operations. Ensure timely movement of goods, while optimizing costs and reducing operational inefficiencies. Monitor transportation service levels and ensure that shipments meet agreed-upon delivery timelines. Implement and ensure adherence to KPIs and performance metrics to evaluate operational effectiveness. 2. Control Tower Operations: Act as the central point of contact for all control tower activities related to first mile and mid- mile transportation. Provide real-time tracking and status updates for all shipments, addressing any issues proactively. Coordinate between internal teams (e.g., procurement, planning, warehouse) and external partners (3PLs, carriers) to ensure seamless logistics flow. Utilize TMS (Transportation Management Systems) and WMS (Warehouse Management Systems) to track and manage shipments effectively. 3. Stakeholder Management & Coordination: Engage and collaborate with vendors, third-party logistics providers, and transportation carriers to ensure a smooth flow of goods. Maintain strong relationships with internal stakeholders (Supply Chain, Procurement, Customer Service) to resolve issues related to transportation delays, disruptions, or bottlenecks. Work closely with the Operations team to optimize routes, minimize delays, and reduce transit times. 4. Data Analysis & Reporting: Analyze supply chain data to identify trends, performance gaps, and opportunities for optimization. Provide regular reports on operational performance, including on-time delivery rates, transit times, costs, and efficiency. Leverage data and analytics to proactively identify potential risks and implement corrective actions. 5. Cost Management & Budgeting: Monitor transportation budgets and ensure operations stay within cost constraints. Identify cost-saving opportunities in routing, transportation modes, and vendor management. Work closely with the finance team to prepare forecasts and manage expenses. 6. Risk Management & Issue Resolution: Anticipate potential disruptions in the first mile and mid-mile transportation network and implement risk mitigation strategies. Quickly resolve any operational issues, including delays, damages, or loss of goods, by working with the relevant stakeholders. 7. Continuous Improvement: Lead initiatives to improve transportation processes, enhance operational efficiency, and reduce operational costs. Evaluate emerging technologies and systems for potential implementation in the control tower processes. Drive standardization of operational procedures across different transportation modes and geographies. Qualifications: Education: Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field. Masters degree in Supply Chain or Business Administration is a plus. Experience: Minimum of 5-7 years of experience in supply chain, logistics, or operations, with at least 2-3 years in a control tower or first/mid-mile management role. Proven track record of managing complex logistics operations and collaborating with multiple internal and external stakeholders. Experience working with Transportation Management Systems (TMS) and Warehouse Management Systems (WMS) . Skills & Competencies: Strong analytical skills with the ability to process and interpret large datasets. Excellent communication and interpersonal skills, with the ability to influence and negotiate with stakeholders at all levels. Proficiency in MS Office tools (Excel, PowerPoint, Word). Knowledge of data analytics tools and software is a plus. Ability to problem-solve and make decisions quickly in a dynamic environment. Knowledge of transportation regulations , industry standards, and best practices. Why should you join us: We foster a culture that values first principle thinking and problem solving, encourages constructive feedback, engagement, inclusion and diversity at all levels. Our core values define our identity and form the basis of our actions and reflect in everything that we do at Shadowfax.

1. Operations Management: Oversee and manage the First Mile (from supplier to warehouse) and Mid Mile (from warehouse to regional hubs/distribution centers) logistics operations. Ensure timely movement of goods, while optimizing costs and reducing operational inefficiencies. Monitor transportation service levels and ensure that shipments meet agreed-upon delivery timelines. Implement and ensure adherence to KPIs and performance metrics to evaluate operational effectiveness. 2. Control Tower Operations: Act as the central point of contact for all control tower activities related to first mile and mid- mile transportation. Provide real-time tracking and status updates for all shipments, addressing any issues proactively. Coordinate between internal teams (e.g., procurement, planning, warehouse) and external partners (3PLs, carriers) to ensure seamless logistics flow. Utilize TMS (Transportation Management Systems) and WMS (Warehouse Management Systems) to track and manage shipments effectively. 3. Stakeholder Management & Coordination: Engage and collaborate with vendors, third-party logistics providers, and transportation carriers to ensure a smooth flow of goods. Maintain strong relationships with internal stakeholders (Supply Chain, Procurement, Customer Service) to resolve issues related to transportation delays, disruptions, or bottlenecks. Work closely with the Operations team to optimize routes, minimize delays, and reduce transit times. 4. Data Analysis & Reporting: Analyze supply chain data to identify trends, performance gaps, and opportunities for optimization. Provide regular reports on operational performance, including on-time delivery rates, transit times, costs, and efficiency. Leverage data and analytics to proactively identify potential risks and implement corrective actions. 5. Cost Management & Budgeting: Monitor transportation budgets and ensure operations stay within cost constraints. Identify cost-saving opportunities in routing, transportation modes, and vendor management. Work closely with the finance team to prepare forecasts and manage expenses. 6. Risk Management & Issue Resolution: Anticipate potential disruptions in the first mile and mid-mile transportation network and implement risk mitigation strategies. Quickly resolve any operational issues, including delays, damages, or loss of goods, by working with the relevant stakeholders. 7. Continuous Improvement: Lead initiatives to improve transportation processes, enhance operational efficiency, and reduce operational costs. Evaluate emerging technologies and systems for potential implementation in the control tower processes. Drive standardization of operational procedures across different transportation modes and geographies.

Roles & Responsibilities: Lead the end-to-end FMCG & Cold Motherhub Control Tower charter for the zone. Own and improve key performance metrics like Fill Rate , Inventory , Line Haul Dispatches , and Capacity Optimization . Enable generation of actionable insights across all Motherhubs to drive reliability. Identify and resolve key process gaps across the Inventory Fulfillment journeyfrom planning to order receipt at dark stores. Drive structural projects in collaboration with cross-functional teams for long-term improvements. Create and implement SOPs to ensure efficient and effective resolution of operational issues. Collaborate with Tech/Product teams to address product gaps and implement structural fixes for recurring issues. Skills & Qualifications: Graduate in Engineering or a related domain in Operations & Supply Chain Management (preferred). Strong analytical mindset with the ability to make data-driven decisions. Tech-savvy and adept at solving complex operational problems. Experience in process improvement, optimization, and change management. Excellent communication, stakeholder management, and presentation skills. Prior experience leveraging analytics in business decision-making is a plus.

Role & responsibilities Responsible for end to end on time vehicle placement, vehicle tracking, POD and Ebill management, customer Billing Prepare, review and update SOP and process flows to reflect latest process updates Willing to roll up sleeves to get the job done and willing to contribute at all levels, and passionate about achieving success Act as a bridge between Control Tower and Other stake holders Managing mail boxes and ensuring all emails / calls are handled without delays Timely on boarding of new customers to Control Tower Ensure appropriate communication and escalation of issues to relevant senior stakeholders Experience and Skills required: Good attitude and willingness to work in night and rotational shift and available on calls as business needs Good communication skills Hindi Mandatory Good stakeholder management Strong logical and analytical thinking It is 24x7 operations Shifts will be between (6:30 AM - 3:00 PM, 9 AM - 5:30 PM, 1:30 PM - 10 PM, 10 PM - 6:30 AM), based on roster, off will vary 6 days WFO

At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. JOB RESPONSIBILITIES A Senior Solutions Architect at Amazon Web Services (AWS) designs and implements cloud architectures to help customers solve business challenges. They work with customers to: 18+ Years Experience as AWS Solution Architect Design and Implement AWS Cloud Landing / AWS Control Tower Understand their business and technical requirements Translate those requirements into technical solutions Design and develop cloud solutions Migrate existing workloads to the cloud Optimize existing solutions Propose AWS new solutions Ensure solutions comply with industry standards and security Lead the technical solution design and creation of architecture blueprints. Perform systems modelling, simulation, and analysis to ensure the soundness of the solution. Review prototypes, solution blueprints, and project scope to ensure that stakeholders’ needs are being met. Support the analysis of the functionality and constraints of recommended solutions, and the impact and changes required across multiple systems, platforms and applications. Support risk identification and development of risk mitigation strategies associated with the end-to-end solution. Foster continuous improvement by looking for ways to improve the design processes, models and approach.

Lead o9 platform implementation, configure solutions, build Python plugins, integrate via SSIS/T-SQL, support demand/supply planning modules, perform fit-gap analysis, and drive end-to-end delivery in a hybrid work setup Required Candidate profile 6–8 years total experience with 4+ years in o9/SCM, strong in configuration, Python plugins, SSIS, T-SQL, IBPL, and SCM modules. Excellent communication and client interaction skills

Control Tower Location-Bangalore About Loadshare: Loadshare Networks is a technology-driven new-age logistics company. We are building an asset light integrated logistics network stitching together SMEs in the logistics sector using a proprietary technology platform. Our technology platforms power all legs of transportation for some of India's largest clients through deep integrations: - On intra city logistics, our tech drives food delivery, quick commerce, e-commerce and grocery for all the majors. - Our intercity technology powers part truck Load, full truck load, linehaul and warehousing for large enterprises. We also build strong supply facing apps and platforms for digitizing lakhs of delivery riders, fleet owners and transporters to build out a fully connected supply chain ecosystem. Founded in 2017, we are a Series C startup backed by Tiger Global, Matrix Partners, Stellaris, CDC and other marquee names. Our tech platform handles half a million shipments a day. We believe there's a 20X opportunity ahead of us in the next few years, and tech is at core for helping us capture this opportunity. Our founders are Raghuram Talluri (CEO, ex- Myntra, McKinsey), Pramod Nair (CTO, ex- Freecharge, Snapdeal, MartMobi) and Rakib Ahmed (Co-Founder, ICICI, Lunate Technologies). Our founding team comprises smart and driven folks from Bain, BCG, Snapdeal, Kearney, DHL, EY and ex-entrepreneurs. To know more about us, visit www.loadshare.net. About the Role: We are seeking a highly driven and analytical Control Tower person to lead cross-functional initiatives focused on improving customer experience, driving operational excellence, and scaling business processes for one of our Quickcommerce clients. The ideal candidate will play a critical role in designing, implementing, and enforcing SOPs to resolve live order issues, perform root cause analyses, and improve operational metrics. Job Responsibilities: 1. Design and implement SOPs to address and resolve live order queries effectively. 2. Establish protocols for thorough on-ground root cause analysis (RCA) and ensure team adherence. 3. Monitor key metrics related to order delivery and customer satisfaction, and drive continuous improvement. 4. Collaborate with cross-functional teams to identify recurring issues and eliminate them at the source. 5. Create feedback loops from ground issues to optimize processes and reduce escalations. Qualification & Experience:- 2-3 years of experience in a similar role, preferably in logistics or customer operations. Strong SOP creation and process enforcement skills. Prior experience in resolving customer queries or issues in real time. Results-oriented with a focus on continuous improvement and metric ownership. Comfortable working in fast-paced, ambiguous, and unstructured environments.

Execute the daily supply plan of the Control Tower, ensuring stock availability at all stations. Manage inventory at the central warehouse, demonstrating control of Inbound / Outbound orders and volumes. Create regular reporting and updates Required Candidate profile To calculate, execute and manage Inventory movements of Inflight Service products for multiple pharma customers. A successful airline requires a successful supply chain,

Strong background in IT infrastructure, cloud platforms (AWS/Azure/GCP) & cybersecurity Exp -deploying AI/ML models & data analytics solutions Exp in logistics tech, including WMS, TMS & ERP integrations Logistics, Supply Chain, Tech-driven Solutions Required Candidate profile Proven ability to lead digital transformation projects with measurable business impact Good Exp of logistics technologies TMS, WMS, route optimization, fleet tracking etc Digital Strategy & Roadmap

JD Control Tower Monitor end-to-end last mile operations (delivery attempts, RTOs, NDRs, Pendency etc.) through control tower dashboards. Ensure real-time visibility of shipment status across all delivery partners and Regions. Track SLA adherence and take immediate action to prevent service breaches. Identify and resolve delivery exceptions proactively (e.g., undelivered shipments, fake OFDs, delay reasons). Analyse performance metrics such as delivery success rate, fake delivery attempt rate, RTO %, and on-time delivery. Share daily/weekly MIS and reports with actionable insights. Identify operational gaps and suggest process improvements for better service quality. Conduct root cause analysis (RCA) for recurring failures or low-performance regions. Coordinate with internal and external teams to ensure seamless execution.

Role & responsibilities What youll do: Lead the end-to-end Large & Furniture Control Tower Charter for the Zone. Own the end-to-end NPS/Planning/Metrics/Expansion charter, as a measure of experience for all users and enable generation of actionable key insights on a continuous basis for the same. Defining key objective parameters to measure the user experience. Create systems to set ambitious goals and achieve them Identify the key touch points across all users' lifecycles and work towards improving the overall experience. Drive quick improvements for positive impact as well as long term improvement across parameters. Influence and co-own the product roadmap for betterment of the Customer experience Create and implement SOPs for most effective and efficient resolution of user issues in a structural manner Develop strategy to make Flipkart Customer experience as the Key Differentiating Factor among the competitors Partner with cross functional teams to identify areas of operational improvement and drive best practices for the same. Work closely with the Business stakeholders to drive solutions from a business capability, operations, technology and process standpoint. Partner with cross functional teams to help define operational processes, help measure adherence, provide feedback and course correction solutions to the Ops team. Prepare Master plan and Drive 5S implementation across all Hubs. Liaison with the key stakeholders like Operations/Procurement/Last mile /Middle mile operation team etc. Communicate product/process needs and work with the product/tech team to deliver on them on an ongoing basis. Hire and build a motivated dynamic team constantly driving the metrics for consumer delight and Operational Excellence What you’ll need: Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders Adaptability towards change management, Sound presentation/communication skills Knowledge of principles, methodology and practices of Research and Data Collection Background in use of Analytics in Business Decision Making, Process Improvement and Optimization Ability to negotiate and sustain networking relationships with internal and external stakeholders Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills. Preferred candidate profile Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders Adaptability towards change management, Sound presentation/communication skills Knowledge of principles, methodology and practices of Research and Data Collection Background in use of Analytics in Business Decision Making, Process Improvement and Optimization Ability to negotiate and sustain networking relationships with internal and external stakeholders Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills.

Purpose of the Position : Freight Costs, Efficient Transportation Models & Control Tower. Monitor and develop distribution metrics of all channels/lines of business. Implementation of effective logistics & improve efficiency on cost and savings parameters. Drive the productivity and savings agenda in primary freight & secondary freight. Work with the central supply chain planning team to ensure service levels and LFR and QFR. Role & responsibilities Oversee the transportation of frozen and chilled goods nationally. Identify and implement cost-saving opportunities in the cold chain logistics Ensure compliance with temperature control and another regulatory requirements Drive productivity and efficiency parameters for TRAILER transportation from factories to ports. Monitor and improve transportation efficiency across the network. Develop and implement strategies to enhance freight and transportation efficiency. Build and implement processes for primary and secondary transportation for domestic movements for frozen, chilled, and dry movement. Develop standard operating procedures (SOPs) for transportation activities. Monitor vehicle performance and implement strategies to optimize utilization. Manage all transportation-related bills and payments & ensure timely and accurate processing of transportation invoices and payments Interested candidates can share their CV at nibhosale@allana.com

Strong background in IT infrastructure, cloud platforms (AWS/Azure/GCP) & cybersecurity Exp -deploying AI/ML models & data analytics solutions Exp in logistics tech, including WMS, TMS & ERP integrations Logistics, Supply Chain, Tech-driven Solutions Required Candidate profile Proven ability to lead digital transformation projects with measurable business impact Good Exp of logistics technologies TMS, WMS, route optimization, fleet tracking etc Digital Strategy & Roadmap

We are searching for talented individuals for the role of AWS Cloud Admin. Come join us!! Location: Kolkata & Mumbai Role & Responsibilities: Manage AWS environments (EC2, S3, VPC, RDS, and more). Oversee VPC, cloud security, and AWS tools (CloudFormation, CloudWatch, IAM). Troubleshoot AWS infrastructure and network issues. Handle cloud migrations , disaster recovery, and backup strategies. Create and maintain technical documentation and SOPs. Work with cloud security services like WAF and Guard Duty. What we expect: AWS Certified SysOps Administrator Associate certification is a must. Expert-level knowledge of AWS Control Tower, Landing Zone, and CloudFormation. Ability to troubleshoot infrastructure, network, and OS issues in AWS. Strong communication skills to articulate cloud solutions to management and stakeholders. Note: we are organizing a campus drive at Vikhroli, Mumbai on 31st May 2025, those who can attend kindly apply or share your resumes at rubinas@godrej.com