14 Control Tower Jobs

JD Control Tower Monitor end-to-end last mile operations (delivery attempts, RTOs, NDRs, Pendency etc.) through control tower dashboards. Ensure real-time visibility of shipment status across all delivery partners and Regions. Track SLA adherence and take immediate action to prevent service breaches. Identify and resolve delivery exceptions proactively (e.g., undelivered shipments, fake OFDs, delay reasons). Analyse performance metrics such as delivery success rate, fake delivery attempt rate, RTO %, and on-time delivery. Share daily/weekly MIS and reports with actionable insights. Identify operational gaps and suggest process improvements for better service quality. Conduct root cause analysis (RCA) for recurring failures or low-performance regions. Coordinate with internal and external teams to ensure seamless execution.

Role & responsibilities What youll do: Lead the end-to-end Large & Furniture Control Tower Charter for the Zone. Own the end-to-end NPS/Planning/Metrics/Expansion charter, as a measure of experience for all users and enable generation of actionable key insights on a continuous basis for the same. Defining key objective parameters to measure the user experience. Create systems to set ambitious goals and achieve them Identify the key touch points across all users' lifecycles and work towards improving the overall experience. Drive quick improvements for positive impact as well as long term improvement across parameters. Influence and co-own the product roadmap for betterment of the Customer experience Create and implement SOPs for most effective and efficient resolution of user issues in a structural manner Develop strategy to make Flipkart Customer experience as the Key Differentiating Factor among the competitors Partner with cross functional teams to identify areas of operational improvement and drive best practices for the same. Work closely with the Business stakeholders to drive solutions from a business capability, operations, technology and process standpoint. Partner with cross functional teams to help define operational processes, help measure adherence, provide feedback and course correction solutions to the Ops team. Prepare Master plan and Drive 5S implementation across all Hubs. Liaison with the key stakeholders like Operations/Procurement/Last mile /Middle mile operation team etc. Communicate product/process needs and work with the product/tech team to deliver on them on an ongoing basis. Hire and build a motivated dynamic team constantly driving the metrics for consumer delight and Operational Excellence What you’ll need: Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders Adaptability towards change management, Sound presentation/communication skills Knowledge of principles, methodology and practices of Research and Data Collection Background in use of Analytics in Business Decision Making, Process Improvement and Optimization Ability to negotiate and sustain networking relationships with internal and external stakeholders Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills. Preferred candidate profile Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders Adaptability towards change management, Sound presentation/communication skills Knowledge of principles, methodology and practices of Research and Data Collection Background in use of Analytics in Business Decision Making, Process Improvement and Optimization Ability to negotiate and sustain networking relationships with internal and external stakeholders Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills.

Purpose of the Position : Freight Costs, Efficient Transportation Models & Control Tower. Monitor and develop distribution metrics of all channels/lines of business. Implementation of effective logistics & improve efficiency on cost and savings parameters. Drive the productivity and savings agenda in primary freight & secondary freight. Work with the central supply chain planning team to ensure service levels and LFR and QFR. Role & responsibilities Oversee the transportation of frozen and chilled goods nationally. Identify and implement cost-saving opportunities in the cold chain logistics Ensure compliance with temperature control and another regulatory requirements Drive productivity and efficiency parameters for TRAILER transportation from factories to ports. Monitor and improve transportation efficiency across the network. Develop and implement strategies to enhance freight and transportation efficiency. Build and implement processes for primary and secondary transportation for domestic movements for frozen, chilled, and dry movement. Develop standard operating procedures (SOPs) for transportation activities. Monitor vehicle performance and implement strategies to optimize utilization. Manage all transportation-related bills and payments & ensure timely and accurate processing of transportation invoices and payments Interested candidates can share their CV at nibhosale@allana.com

Strong background in IT infrastructure, cloud platforms (AWS/Azure/GCP) & cybersecurity Exp -deploying AI/ML models & data analytics solutions Exp in logistics tech, including WMS, TMS & ERP integrations Logistics, Supply Chain, Tech-driven Solutions Required Candidate profile Proven ability to lead digital transformation projects with measurable business impact Good Exp of logistics technologies TMS, WMS, route optimization, fleet tracking etc Digital Strategy & Roadmap

We are searching for talented individuals for the role of AWS Cloud Admin. Come join us!! Location: Kolkata & Mumbai Role & Responsibilities: Manage AWS environments (EC2, S3, VPC, RDS, and more). Oversee VPC, cloud security, and AWS tools (CloudFormation, CloudWatch, IAM). Troubleshoot AWS infrastructure and network issues. Handle cloud migrations , disaster recovery, and backup strategies. Create and maintain technical documentation and SOPs. Work with cloud security services like WAF and Guard Duty. What we expect: AWS Certified SysOps Administrator Associate certification is a must. Expert-level knowledge of AWS Control Tower, Landing Zone, and CloudFormation. Ability to troubleshoot infrastructure, network, and OS issues in AWS. Strong communication skills to articulate cloud solutions to management and stakeholders. Note: we are organizing a campus drive at Vikhroli, Mumbai on 31st May 2025, those who can attend kindly apply or share your resumes at rubinas@godrej.com

Monitor errors and warnings Proactively raise investigations/claims with carriers via CSS/carriers portal Highlight issues with harmonization, integration & T&T Collaborate with CSMs, IT and carrier management teams Create reports/analyse data Bring new ideas and insights for control tower & PBI Create/update instructions in Confluence Support Control Tower trainings and materials

Core Responsibilities Track all Nurture metrics impacting supply chain health. Set up and streamline processes across all assets to ensure reliability. Act as the primary liaison between Operations and Central Stakeholders. Handle ad hoc disruptions/breakdowns and ensure timely internal/external communication. Plan and manage volume spikes using predefined or newly identified levers. Ensure asset operations assurance through close monitoring, stakeholder management, and effective playbook design. Monitor and pull scorecard metrics with preliminary RCA for Nurture operations. Share weekly summaries for POC and pilot shipments across all clients. Conduct deep dives on recurring issues to implement systemic solutions. Review and improve processes across all Control Tower (CT) touchpoints. Provide product improvement suggestions from CTs perspective after concerned stakeholder consultation. Activate preset or new levers during disruptions (tech/internal/external issues). Monitor shipment flow, delays, cut-off misses, functional breaches, and potential risks. Drive initiatives that enhance service levels, speed, reliability, and experience across Nurture’s Product, Tech, Design, and Ops teams. SCM Resolution Responsibilities Be the single point of contact for SCM & internal stakeholder E2E order resolutions. Recognize and identify issues, deploy appropriate resources, manage status, and drive resolutions. Coordinate and resolve pan-India operational issues. Monitor task completion and ensure timely data submissions. Ensure alignment with all stakeholders for timely issue resolution and high service standards. Investigate and close incidents, accidents, and non-conformities with appropriate documentation. Share on-ground feedback with leadership, recommending changes for operational improvement. Tech/System Responsibilities Manage and resolve SAP/tech system issues by coordinating with end-users, S&D, Commercial, Product, and Engineering teams. Conduct RCAs for system performance issues and contribute to product roadmap improvements. Lead cross-functional collaborations to develop robust processes. Design and deploy functional software/automation/digitization solutions. Create and manage Business Requirement Documents (BRD). Coordinate with functional and development teams to meet project deadlines, create a program charter tracking the statuses of all requirements. Create test scenarios and participate in application testing/deployment (SAP/WMS/TMS/P2P). Identify and implement operational dashboards and analytical reports. Publish weekly summaries highlighting top issues, deployed fixes, and their operational impact. Coordinate with service providers and tech/product partners for project execution and roadmap implementation. Requirements & Qualifications Graduate/Postgraduate with 5+ years in SCM Issue Resolution & Product (retail, ecommerce, food value chain, B2B/B2C ecosystems). Proven skills in RCA and problem-solving. Familiarity with SAP and warehouse management systems. Team management. Skills & Attributes Strong people management and analytical skills. Excellent problem-solving ability with a focus on practical solutions. Goal-oriented with high standards and clear objective setting. Excellent verbal and written communication. Resilient, assertive, and eager to learn. Working on weekends to support the BAU & Sale Days.

Control Tower will oversee real-time warehouse and logistics monitoring, ensuring SLA adherence, automation, and issue resolution. Proficient in Python, Power BI, and Excel, they will optimize inventory, order processing, and delivery performance. Required Candidate profile Proficient in Python, Power BI, and Excel, with 4+ years in analytics or operations monitoring. Strong in data visualization, reporting, and process optimization. Supply chain experience is a must.

EXCLUSIVE WALK-IN DRIVE FOR " Sales &Fulfillment - SCM/OM (Claim Admin & Control tower) "@ Pune on 4 April 25 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 4 April 25 at PUNE. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume. Interview Information: Interview Date: 4 April 25 Interview Time: 09:30 Am till 12:30 Pm Interview Venue - PUNE:: Infosys BPM Limited No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi phase 1, Pune 411057 Documents to Carry: Please carry 2 set of updated CV(Hard Copy). Please carry Face Mask**. Mandatory to Carry Identity proof (PAN Card/Passport). Job Description:: Job Location : Pune Qualification : Any Graduates (15 years Graduation) Shifts: Flexible/US Shift Experience: + 2 Years NOTE: Candidates Needs to bring Pan card without fail for Assessment. Roles & Responsibilities: Control tower Handling cases / requests by Stores, Customer Care Centre through emails, maintain quality & TAT while meeting throughput, Processing Manual pay out, understanding on Sold-to, ship-to party etc., SO creation, Good understanding on Cancellation process, checking Cancellation Report, Coordinating with Supplier to cancel PO. Idea on Inventory, Inventory Follow up with Stake Holders Dealing with Hub/ Store, Processing of Inventory, Good understanding on stock movement, Good understanding on Cross- docking (Logistic technique that reduces storage time & speed up delivery goods) Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, Reschedule production date / ETA, Good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO. Daily handling of queries reported from CCC (Customer care center) and stakeholders within the Nordics Coordinate the product flow within all parties involved (transporters, customer service, stores, hubs and warehouses) to meet the team goals and KPIs Managing of warehouse inventories and return to stores Daily communication via email with all parties involved Ensure that requirements from our business partners are fulfilled on time and in requested quality Find, investigate and fix all exceptions arising from the systems Key points : Basic understanding on inbound and outbound Supply Chain activities Sales Order fulfilment experience would be added one. Coordination with different departments/units etc - Inbound and Outbound side(Supplie/Warehouse/Hubs/CCC /Logistics etc.) Basic understanding on Inventory management SAP Knowledge would be preferred After Sales Claim administration (JD) Claim Admin JD Good understanding on claim processing, creating claims/tickets , dealing with supplier, credit note handling investigation, follow up on credit note, Booking Credit Note Creation of Manual RFC (request for credit) match RFC to credit, categorize of items refund process. Idea on debit note. Good understanding on dealing with damaged products Provide / process refund to store n franchise, dealing with supplier, refund process for damaged products fixit tickets idea on credit note Working experience in SAP. Experience in English communication skills both written and verbal. The ability to work within a deadline focused environment. Excellent knowledge of MS word, excel, Work from office. Regards, Infosys BPM Recruitment team.

Responsible for the managing day to day process of Complaint management activities under CSE blended process Ability to handle Customer Complaints in a consistent, systematic and responsive manner to the satisfaction of the customers. Strong governance on change management to create a customer focused approach to resolve complaints Develop and maintain detailed reports of findings and routinely report to company management, making recommendations as necessary Building strong collaboration with location sites and Ops. to ensure customer service, compliance and efficiencies Responsible for assigning complaints to respective location sites and closure in the system, also performing location wise complaint reconciliations and share with stakeholders Ability to make the complex data, detailed information clear and actionable, should be Solution-oriented approach. Capability to plan and execute improvement projects pertaining to Customer Service Excellence. Using statistical tools Identify, analyse, and interpret complaints data patterns and trends in complex data sets that could be helpful for the diagnosis and prediction. Attention to detail, strong problem-solving skills and technological proficiency, prepare reports for the management stating trends, patterns, and predictions using relevant data for continuous improvements with industry practiced requirements. Using graphical representation dashboard for analysis for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. Training of employees, reporting of metrics and problem-solving strategies (PDCA) that will continuously improve the processes and customer satisfaction levels, outline course of actions as a result. Working with Business Intelligence & Business Excellence team to identify process improvement opportunities, propose system modifications, and develop data governance strategies. Co-ordination with multiple stakeholders both internally & externally to get the complaints resolved. Regularly in touch with ADMs/BHs & VHs for timely complaint closure along with resolution Additional Roles & Responsibilities Complaint Management & Resolution Customer Relationship Management & Interpersonal skills Stakeholder Management Proven working experience in process improvements projects Knowledge of statistics and experience using problem solving techniques Strong Analytical and Data Management skills Communication Skills (Written & Verbal) Willing to work in shifts i.e. rotational shift and rotational weekly offs Willing to work on national holidays

Job Title : Assistant Manager/ Deputy Manager- Control Tower Job Location: Gurgaon (Full time) (Onsite) Ecom Express Private limited is a leading end-to-end technology enabled logistics solution provider to the Indian e-commerce industry. Headquartered in Gurugram, Ecom Express has established its presence in the industry due to differentiated business model which is built on delivery service capability, scalability, customization and sustainability. About the Job role: The control tower is a team that identifies operational issues using real time datato highlight the potential breach and fix these issues by coordinating with the operations team. The function includes follow-up on calls until the issue is resolved. A root cause analysis on the recurring issues and provide the solution on the same is also the responsibility of the control tower. Control tower works 24*7 on real data to drive the performance of the entire supply chain. Key Result Areas 1. Prevent failure proactive identification of failures and take corrective actions with help of Central Operations team 2. Analytical insight provide actionable improvement plan basis root cause analysis of Supply chain matrices 3. Create Visibility –with help of technology. Minimize manual intervention where possible and create an error free ecosystem Ideal candidate would have a good mix of Operational exposure and Data Driven approach to solve real life business problems Qualification/technical knowledge Essential Graduate/MBA Preferred Working knowledge of R,SQL, Python Essential / likely experience Essential 1. 4-5+ years of experience with min 1 year of association with e-tail/ e-Commerce logistics industry . 2. Proficiency in MS-Excel, MS-Word, MS-Power point. Key Behavioral Competencies Core: Customer Orientation Integrity and Ethics Generic: Adaptability/Flexibility Communication Interpersonal Skills Initiative Leadership Planning & Organizing Team Work Result Orientation Problem Solving Skills Cost Consciousness We are an Equal Opportunity Employer . We source, hire, train, promote, compensate & nurture employees based on their ability to do their job, disregarding other factors i.e. Gender, Race, Ethnicity, Religion, Marital status, Physical Disability and Sexual orientation.

Mandatory Skill Must Have : - AWS + Cloud Security Job Detail : - Experience on AWS Cloud Security Audits. Must have experience with CSPM Tool, Highlight Process Gaps on AWS Cloud, Must have worked on below AWS Services: Security Hub, Guard Duty, Inspector, IAM Access Analyzer, Macie, AWS Config, Control Tower, AWS Shield and other Security Services. The candidate also should have familiarity on Container Security. The candidate should have also worked on ensuring compliance on regulatory frameworks like CIS, NIST, IRDAI etc. Experience Range : - 5-8 Years"

SRE Engineer The SRE Engineer works with various areas of the business to collaborate on an infrastructure strategy that is secure, scalable, high performance and aligned with the goal of continuous integration and continuous deployment. This team member is dedicated to Security projects and is responsible for helping build the standards for infrastructure, deployment, and security implementations with a keen eye toward the future state of technology and the industry. He/She reports directly to the CISO, and works closely with Senior DevOps engineers and other Cloud Operation teams to build the frameworks that are adopted for future projects and processes, specifically as it relates to security. This team member is future-focused, capable of moving quickly and taking risks, and challenging the status quo. Responsibilities Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them Provide clear goals for all areas of a project and develop steps to oversee their timely execution Work closely with development teams within the company to maintain hardware and software needed for projects to be completed efficiently Participate in a constant feedback loop among the community of Cloud Operation teams and enterprise architecture teams Work with software development teams to engineer and implement infrastructure solutions, including infrastructure automation and CI/CD pipelines Provide evangelism for cutting-edge, sustainable automation in continuously integrating and deploying to multiple environments Requirements Ability to build integrations between applications using an Application Programming Interface (API) 4 years of recent experience with cloud platforms such as AWS or Microsoft Azure (AWS preferred) Some recent experience with infrastructure as code. (Terraform, CloudFormation, or AWS CDK preferred) Demonstrate ability to leverage scripting languages such as PowerShell and Bash to automate processes. Other coding languages a plus Some software development experience preferred, including UI, database, and backend systems. General understanding of tools, applications and architectural patterns associated with CI/CD and cloud development Strong understanding of security tenets Ability to think analytically and advocate for creative solutions Ability to work collaboratively with members of other teams Excellent written and verbal communication skills Delivery experience as a software engineer for on-premises or cloud applications. Strong knowledge of AWS services including EC2, ECS, VPC, IAM, Control Tower, CloudFormation, Organizations, Systems Manager, AWS Backup, AWS Instance Scheduler, ELB, and RDS. Hands-on experience with AWS provisioning and infrastructure automation using Terraform and CloudFormation templates/stacks. Experience configuring and managing SSO roles in AWS. Proficient in Python, Shell, YAML, and PowerShell scripting. Extensive hands-on experience in automation and streamlining processes. Skilled in vulnerability remediation and security best practices. Experience with ECS repositories and GitHub for version control and CI/CD pipelines. Proficient in Windows and Linux server administration. Experience with Active Directory (AD) and RBAC (Role-Based Access Control) roles. Hands-on experience with monitoring tools like CloudWatch, Nagios, Observium, and Kibana Logs. Good knowledge of VMware and virtual machines. Experience in OS patching, upgrades, and configuring Stunnel or site-to-site VPN tunnels. Strong understanding of change management processes, SLAs, and tools like Jira (Kanban Boards and Sprints). Knowledge of implementing High Availability (HA), Fault Tolerance (FT), and Disaster Recovery (DR) strategies in the cloud.

JOB DESCRIPTION JOB TITLE Lead Data & Analytics DEPARTMENT IT LOCATION Bangalore REPORTING TO CTO COMPANY & BACKGROUND Dairy Day is one of Indias largest ice cream brands. Over the last 20+ years, we have built a formidable presence across South & West India and are continuously expanding across the country, selling to over 60,000+ retailers. Dairy Day manufactures and supplies products across a variety of cups, cones, sticks, tubs, and other special packaging with over 30+ flavors. The company has state of the art manufacturing facilities in Karnataka with a production capacity of 2.5 Lakh liters/day. We are looking to hire a full-time Lead - Data and Analytics role who will be responsible for overseeing the data and analytics initiatives within the company. This role will focus on leveraging data to provide insights that drive strategic business decisions, improve operational efficiency, and enhance customer experiences. The ideal candidate will have a strong background in data analytics, a strong understanding of the consumer goods industry, and the ability to work through partners to deliver our transformation agenda. ROLE AND RESPONSIBILITIES Develop and implement a comprehensive data and analytics strategy aligned with the company's business goals and objectives. Oversee the collection, storage, management , and analysis of large volumes of data from various sources. Ensure data accuracy, integrity , and security by implementing best practices in data governance and compliance with relevant regulations. Be conversant with modern BI architectures and leverage cloud platforms (e.g., AWS, Azure, Google Cloud) for data solutions. Demonstrate expertise on BI tools such as Tableau, Power BI, Looker , etc., to deliver robust data visualization and reporting solutions. Architect and manage data warehouses and data lakes to ensure scalable, reliable, and efficient data storage and retrieval. Work closely with cross-functional teams, including marketing, sales, supply chain, and finance, to understand their data needs and develop the appropriate reporting capabilities Stay up to date with the latest data analytics technologies and tools and recommend their adoption to enhance data capabilities. QUALIFICATIONS AND EDUCATION REQUIREMENT Academic Bachelor's or Master's degree in Data Science, Statistics, Computer Science, Information Systems, or a related field. Professiona l 12 -14 years of overall experience, with at least 4-5 years in a similar role Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization. Analytical mindset with the ability to translate data into actionable insights and recommendations. Strong project management skills with the ability to lead cross-functional teams and deliver projects on time and within budget. KNOWLEDGE & EXPERIENCE Strong business acumen and technical understanding of modern BI architecture(s) ( AWS , Azure , GCP Building complete warehouse , Data lakes , Reports . Dashboards , Data Modelling , ETL ) Strong proficiency in data analytics tools and platforms (e.g., SQL, Python, R, PowerBI, Tableau). Regression Analysis ,Data Science ( Informatics , Micro Strategy , SQL Server , Control Tower, Demonstrated experience in architecting data warehouses or data lake solutions, data and reporting products and services Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels BEHAVIOURAL COMPETENCIESFUNCTIONAL COMPETENCIES Planning and Time Management Influencing Skills. Negotiating Skills. Listening Skills Motivational Skills Result Orientation Coaching ability Data Management Data Analysis and Interpretation Programming and Scripting Skills Business Acumen Data Visualization Project Management ADDITIONAL NOTES RELEVANT INDUSTRYFMCG (Food / Beverages) Biscuits, Chocolate, Dairy, Frozen foods YEARS OF EXPERIENCE~12-14 AGE CRITERIA30-35 years Page 1 of 2