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Tribeca Creators Llp
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Assistant Manager- CRM

Assistant Manager- CRM

Tribeca Creators Llp

4 - 8 years

6 - 7 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

customer service customer relationship communication skills data handling sfdc registration agreements collections post sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

1. Post-Sales Support

Act as the primary point of contact for customers from booking to handover.
Provide accurate, timely, and courteous responses to all client queries to ensure a seamless experience.

2. Documentation Management

Coordinate preparation, verification, and execution of all post-sales documents, including Allotment Letters, Agreements for Sale, Registration documents, and related paperwork.
Liaise with legal and sales teams to ensure compliance and accuracy.

3. Payment Tracking & Coordination

Follow up with customers for milestone-based payments and ensure payment schedules are adhered to.
Coordinate with the finance team for receipt issuance, reconciliation, and escalation of delays.

4. CRM System & Data Management

Maintain updated and accurate customer records in the CRM system.
Track follow-ups, reminders, communication logs, and project-wise client status.

5. Handover & Possession Coordination

Assist in unit readiness checks, snag identification and rectification follow-up.
Coordinate with project, engineering, and facility management teams for smooth handovers.
Ensure all possession documents and kits are ready and delivered professionally.

6. Client Interaction & Experience

Deliver a high-touch, luxury-grade customer experience through polished communication and personalised attention.
Conduct client meetings, project walkthroughs, and escalation handling with professionalism.

7. Reporting & MIS

Prepare and share periodic MIS reports on client status, payments, registrations, escalations, handovers, and other KPIs with internal stakeholders.

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