Assistant Manager CRM (Collections)

Adissia Developers

7 - 11 years

9 - 13 Lacs

coimbatore

Posted:2 hours ago| Platform:

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Skills Required

health insurance automation data management performance management strategic planning customer support scheduling customer service customer engagement auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

I. Planning and Execution:
Strategic Planning and Execution:
\- Develop and implement effective customer relationship management strategiesto enhance client satisfaction and retention. \- Align CRM initiatives with the company\business objectives and revenuetargets. \- Identify opportunities for process improvements and automation in post\-salescustomer engagement. Client Relationship Management:
\- Maintain positive relationships with existing clients to ensure ongoingengagement and satisfaction. \- Act as the senior escalation point for customer queries and concerns,ensuring prompt and effective resolution. \- Provide clients with comprehensive information about the company, itsprojects, policies, and procedures. \- Ensure high levels of customer service through structured clientcommunication and follow\-ups. \- Develop strategies for engaging and retaining high\-net\-worth individuals(HNIs) and key clients. Client Engagement and Support:
\- Ensure all client records are updated and accurately maintained in the CRMsystem. \- Oversee and guide the team in handling customer inquiries, documentation, andregistration procedures. \- Streamline communication between customers and internal teams to ensuretimely service delivery. \- Monitor and evaluate client feedback, driving improvements based on insights. Sales Support and Payment Coordination:
\- Work closely with the Sales and Finance teams to manage timely demandgeneration and client payments. \- Establish follow\-up mechanisms to track payment schedules and address delays. \- Ensure seamless documentation and coordination for customer plot allotments,cancellations, and bank loan assistance. \- Oversee and audit customer master document files to maintain compliance withcompany policies.
Client Registration Coordination: \- Coordinate with legal advisors, consultants, and government agencies tofacilitate smooth customer property registrations. \- Ensure all required legal documents are provided to customers, includingparent documents, approvals, RERA copies, and agreements. \- Manage the scheduling of client registrations and ensure all pre\-registrationformalities are completed. Post\-Registration Follow\-Up and ServiceExcellence:
\- Ensure original registration documents are received, verified, and handedover to customers in a timely manner. \- Maintain post\-registration customer engagement to enhance long\-termrelationships and referrals. \- Lead initiatives for proactive customer support post\-registration to ensuresmooth handovers. Reporting and Documentation:
\- Develop and maintain a detailed client database, ensuring all interactions,agreements, and transaction details are recorded. \- Generate and analyze weekly, monthly, and quarterly reports on CRMperformance, payment collection, and pending customer issues. \- Provide management with periodic updates on customer satisfaction levels,complaints, and resolutions. Team Leadership and PerformanceManagement:
\- Lead and mentor the CRM team, including Assistant Managers and Sr.Executives,Document writers to drive efficiency and customer satisfaction. \- Conduct regular team meetings, training, and performance reviews to ensurealignment with business objectives. \- Define key performance indicators (KPIs) and success metrics for the CRMteam. II. Professional Development: Up to date knowledge of the latest guideline value, stamp duties andregistration fees on a regular basis. Contributing to the professional development of self and other team membersin the department Attending conferences and other ongoing learning programs III. Documentation: Develop and maintain a detailed client database, ensuring all interactions,agreements, and transaction details are recorded. Generate and analyze weekly, monthly, and quarterly reports on CRMperformance, payment collection, and pending customer issues. Provide management with periodic updates on customer satisfaction levels,complaints, and resolutions. IV. Behaviors and Safety: Establishing a safe, purposeful and stimulating environment for workers andother colleagues Maintaining good relationships with colleagues and subordinates Being a positive role model and demonstrating consistently the requiredtraits and attitudes V. Teamwork and Collaboration: Participate in department meetings and provide constructive inputs forimprovement if any Working as a team member and identifying opportunities for working withcolleagues and sharing the development of effective practice with them Ensuring that colleagues working with you are appropriately involved insupporting learning and understand the roles they are expected to fulfill KEY WORKING RELATIONSHIPS: INTERNAL: \- Sales Team \- Marketing Team \- Finance Accounts Team \- Legal Compliance Team \- Customer Support Team \- HR Team \- Managing Director\Office QUALIFICATION\/EXPERIENCE: ESSENTIAL: Qualification: \- UG \/ PG in Business Administration, Marketing, or a related field. \- Strong understanding of legal documentation, registration processes, andcustomer handling. \- Proficiency in CRM software and data management tools. Experience: 8 \10 Yrs

Requirements

QUALIFICATION\/EXPERIENCE:
ESSENTIAL: DESIRABLE: Qualification: \- UG \/ PG in Business Administration, Marketing, or a related field. \- Strong understanding of legal documentation, registration processes, andcustomer handling. \- Proficiency in CRM software and data management tools. Experience: 8 \10 Yrs

Benefits

\- International Trip
\- Professional Growth \- Collaborative growth \- Performance Growth \- Upto 5L Health Insurance for Family Self

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